John Hertwig
Fort Worth,TX
Summary
Proactive Warehouse Associate recognized for 1.5 years of hands-on experience in shipping and receiving freight and picking and pulling stock. Expertise in wrapping, boxing, labeling and maintaining logs. Strong, robust and comfortable lifting heavy loads. Skilled at working efficiently, correctly and quickly. Seasoned Hiring Manager with more than 6 years' experience in interviewing, recruiting, and onboarding for new employees. Amassed successful track record in the selection of talented candidates which become long-term company assets. Skilled negotiator adept at securing highly-beneficial agreements between varied parties, including external agencies and individual professionals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Life Science Logistics
Dallas, TX
03.2020 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
- Addressed multiple industry issues and provided client support.
Assistant General Manager
Panera Bread
Fort Worth, TX
12.2018 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Produced and analyzed production or results from job descriptions and advertisements, prescreening protocols, interview questionnaires and post-interview assessments.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Met production goals and formed action plan to constantly raise bar to higher standards.
- Coordinated primary staff schedules to guarantee optimum duty coverage.
- Integrated service and team management strategies to boost business profits.
- Organized and oversaw food service training to educate employees on food safety and quality assurance.
General Manager
Genghis Grill
Hurst, TX
02.2015 - 12.2018
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Developed and maintained relationships with customers and suppliers through account development.
Customer Service Manager
Fry's Electronics
Irving, TX
09.2005 - 02.2015
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Assistant Grocery Manager
Tom Thumb
Irving, TX
06.1999 - 09.2005
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
Education
No Degree -
The University of Texas At Dallas
Richardson, TXHigh School Diploma -
Irving High School
Irving, TX03.1999
Skills
- Proficient in Microsoft Office
- Warehouse Coordination and Support
- Data Entry
- Training Program Assessment
- Orientation Sessions
- Employee Development
- Hiring Trends and Analysis
- Recruiting and Interviewing
- Training Needs Analysis
- Confidentiality requirements
- Daily timekeeping
- Schedule organization
Certification
Certified to operate walkie-rider, forklift and reach truck.
Texas Food Manager Certification.
Timeline
Warehouse Associate
Life Science Logistics
03.2020 - Current
Assistant General Manager
Panera Bread
12.2018 - Current
General Manager
Genghis Grill
02.2015 - 12.2018
Customer Service Manager
Fry's Electronics
09.2005 - 02.2015
Assistant Grocery Manager
Tom Thumb
06.1999 - 09.2005
No Degree -
The University of Texas At Dallas
High School Diploma -
Irving High School
Certified to operate walkie-rider, forklift and reach truck.
Texas Food Manager Certification.
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