John Hess

• Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
• Developed strong relationship with players to assist in reaching goals, build trust and rapport.
• Promoted good sportsmanship with competing teams on- and off-field.
• Observed athletes during practice and game situations to assess performance and provide tips for improvement.
• Advised head coach on discipline, performance, and other decision-making areas.
• Assisted in creating and executing practice plans for athletes to help reach highest potential.
• Developed and implemented training drills to improve team cohesiveness and performance.
• Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
• Led team meetings to discuss and provide guidance to athletes on how to improve performance.
• Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
• Developed and oversaw team budget, logistics and equipment purchases.
• Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
• Facilitated group coaching sessions and provided individual coaching support.
• Developed relationships with clients to provide ongoing support and encouragement.
• Facilitated team building activities and workshops to improve communication, collaboration and productivity.
• Offered constructive feedback to clients to help reach goals.
• Developed and delivered effective and engaging coaching sessions to improve performance.
• Assisted clients in setting and achieving personal and professional goals.
• Established clear benchmarks for performance and monitored individual and team progress.
• Utilized various coaching models and techniques to maximize client success.
• Provided guidance to clients in overcoming challenges and identifying opportunities.
• Analyzed client feedback to adjust coaching sessions accordingly.
• Researched latest industry trends and developments to keep abreast of best practices.
• Created and implemented innovative strategies to engage clients in coaching journey.
• Encouraged clients to find creative solutions to problems and maintain motivation.

• Completed on-time deliveries by choosing best and most efficient routes.
• Delivered packages to customer doorsteps and business offices.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Expedited deliveries to meet customer deadlines and requirements.
• Managed customer inquiries and complaints in polite and professional manner.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Successfully avoided time delivery delays by carefully planning best routes.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
• Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

• Worked well with teammates and accepted coaching from management team.
• Worked front counter and other areas.
• Took orders, prepared meals, and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Cleaned bathrooms, front area, and register station
• Greeted customers entering store and responded promptly to customer needs.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Performed cash, card and check transactions to complete customer purchases.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Worked with floor team and managers to meet wide range of customer needs.

Cashier

Warehouse work

Working on latter to stock shelf’s

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items, and join reward programs.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Tallied cash drawer at beginning and end of each work shift.
• Upsold additional products and services to customers, increasing revenue.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Maintained grounds by trimming, weeding, and general clean-up.
• Performed planting, watering, mulching, and edging of lawns.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Operated landscaping equipment with focus on safety and machine longevity.
• Cultivated and replanted trees and plants to maintain landscaping areas.
• Prepared soil for planting and sowing.
• Applied fertilizers and pesticides to outdoor areas according to safety standards.
• Removed tree stumps, roots and debris for cohesive landscape appearance.
• Cut trees and shrubs to shape and maintain landscape.
• Removed debris and waste from outdoor areas.
• Utilized power tools and landscaping machines to maintain outdoor areas.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Processed orders and sent to kitchen employees for preparation.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Inspected dishes and utensils for cleanliness.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Offered carts to patrons.
• Removed broken and unserviceable carts from inventory for repair.
• Collected carts left in parking areas and returned to retail stores.
• Gathered and consolidated carts, freeing up additional cart return spaces.
• Periodically disinfected carts preventing spread of disease.
• Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
• Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
• Cleared parking lot of litter and foreign debris.
• Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
• Collected and returned all hand baskets and shopping carts to proper place for new customer use.
• Responded to spills in store and in parking lot cordoning areas off and cleaning up spills using appropriate equipment.
• Maintained clean, orderly work environment free of hazards.
• Operated equipment while observing standard safety procedures.
• Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Surrounded items in cling film, padded blankets, and tape to protect from damage.