John Hess
Las Vegas,NV
Summary
Accomplished Assistant Manager with a proven track record at Rite Aid, enhancing customer satisfaction and streamlining operations. Expert in staff supervision and money handling, achieving a significant reduction in cash discrepancies. Skilled in fostering team motivation and strong customer relations, ensuring a positive shopping experience. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Rite Aid
01.2022 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Walgreens
11.2003 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Bachelor of Arts - Philosophy/Political Science
Oakland University
Rochester, MI04.2015
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Task Delegation
- Workload Management
- Retail Operations
- Employee Scheduling
Timeline
Assistant Manager
Rite Aid
01.2022 - 05.2024
Assistant Manager
Walgreens
11.2003 - 01.2022
Bachelor of Arts - Philosophy/Political Science
Oakland University