Summary
Work History
Education
Skills
Timeline
Generic

John Hicks

Port Angeles

Summary

Dynamic Technical Service Representative with a proven track record at Kemira Chemicals, excelling in customer service and incident management. Adept at recommending tailored solutions and maximizing revenue through effective communication. Skilled in system maintenance and food safety, demonstrating a commitment to quality and efficiency in diverse environments.

Work History

Technical Service Representative

Kemira Chemicals
  • Recommended replacement parts and upgrade options based on customers' specific budgets and needs.
  • Remained on-call for emergency tickets through night and weekend shifts.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Serviced existing accounts on regular basis to maximize revenue.

Lead Cook

Sequim Health and Rehab
  • Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Monitored cooks and dishwasher performance and suggested improvements to streamline processes and increase team efficiency.

Apprentice Glazier

Glass Services
  • Illustrated commitment to high standards of quality, accuracy and service.
  • Repaired and installed mirrors, table tops, and mirrored wardrobe doors.
  • Measured areas in need of glass installations and identified best product solution for each specific job.
  • Measured client sites to generate estimates for supplies and expenses necessary for installations.

BOH Line Cook

Coyote BBQ Pub
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Deli Clerk

Safeway
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

GED -

Peninsula College

Skills

  • System maintenance
  • Technical support
  • Incident management
  • Customer service
  • Food safety
  • POS trained

Timeline

Technical Service Representative

Kemira Chemicals

Lead Cook

Sequim Health and Rehab

Apprentice Glazier

Glass Services

BOH Line Cook

Coyote BBQ Pub

Deli Clerk

Safeway

GED -

Peninsula College

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