Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Hightower

Baytown,TX

Summary

Dynamic Project Estimator with a proven track record at Dooley Tackaberry Inc., excelling in cost estimation and vendor relationships. Enhanced bid success rates through effective communication and precise estimate preparation, while fostering strong client satisfaction. Adept at managing project scopes and budgets, ensuring accuracy and quality in all deliverables.

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Project Estimator

Dooley - A Total Safety Company
05.2025 - 06.2025
  • Increased bid success rate by developing a thorough understanding of client needs during pre-bid meetings.
  • Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
  • Conducted post-project evaluations to determine areas for improvement in future estimations.
  • Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
  • Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
  • Enhanced client satisfaction with detailed breakdowns of project costs and timelines.
  • Increased project accuracy by thoroughly reviewing proposals and specifications.
  • Gathered cost and material data for accurate and up-to-date information on material and labor costs.

Project Estimator

Dooley Tackaberry Inc.
04.2019 - 05.2025
  • Increased bid success rate by developing a thorough understanding of client needs during pre-bid meetings.
  • Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
  • Conducted post-project evaluations to determine areas for improvement in future estimations.
  • Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
  • Evaluated subcontractor bids to ensure accurate pricing and scope inclusion for each project.
  • Enhanced client satisfaction with detailed breakdowns of project costs and timelines.
  • Increased project accuracy by thoroughly reviewing proposals and specifications.
  • Streamlined communication between team members by creating comprehensive status reports for ongoing projects.

Customer Service Representative

Dooley Tackaberry Inc
03.2003 - 04.2019
  • Resolved customer inquiries, providing accurate information and solutions promptly.
  • Managed multiple customer accounts, ensuring satisfaction through effective communication and support.
  • Streamlined complaint resolution processes, enhancing overall customer experience and retention.
  • Trained new staff on company policies and customer service best practices for improved efficiency.
  • Conducted regular follow-ups with customers to ensure ongoing satisfaction and loyalty.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Deer Park High School
Deer Park Texas
05.1982

Skills

  • Cost estimation
  • Scope definition
  • Cost control
  • Budget development
  • Change order management
  • Vendor relationships
  • Project estimation and bidding
  • Estimate preparation
  • Bid preparation
  • Preparing estimates

Certification

Basic Firefighter Certification - State Firemen's and Fire Marshals Assn. of Texas

Timeline

Project Estimator

Dooley - A Total Safety Company
05.2025 - 06.2025

Project Estimator

Dooley Tackaberry Inc.
04.2019 - 05.2025

Customer Service Representative

Dooley Tackaberry Inc
03.2003 - 04.2019

High School Diploma -

Deer Park High School

Similar Profiles

CREATE PROFILE