John HINE
Southbury,Connecticut
Summary
Results-driven professional with expertise in operational oversight and vendor negotiations. Skilled in executing projects that enhance team performance and boost customer satisfaction. Known for fostering collaboration and optimizing procurement processes to improve service quality and cost efficiency. Ready to leverage experience to drive operational success and customer loyalty.
Overview
1
1
Certification
47
47
years of professional experience
Work History
Adminastrative duties and purchasing
Newtown Power Equipment
Newtown, Connecticut
03.2022 - Current
- Executed daily administrative duties with precision to ensure smooth operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Utilized various software and tools to streamline processes and optimize performance.
- Achieved cost-savings by developing functional solutions to problems.
- Developed innovative strategies to enhance team collaboration and achieve desired outcomes.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Worked with cross-functional teams to achieve goals.
- Enhanced customer satisfaction through effective problem resolution and exceptional service.
- Identified and addressed customer needs promptly to enhance satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
Owner
Hine Bros Inc
Southbury, Connecticut
06.1979 - 02.2022
- Managed daily operations and logistics for Hine Bros Inc.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Coordinated supply chain activities to ensure timely product availability.
- Oversaw quality control processes to maintain high standards of service.
- Maintained relationships with existing clients by providing superior customer service.
- Developed vendor relationships to optimize procurement efficiency.
- Supervised staff training and development programs for operational excellence.
- Implemented safety protocols to ensure a secure working environment.
- Analyzed operational workflows to identify areas for improvement.
- Conducted performance reviews for employees on a regular basis.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Executed performance reviews to encourage improved productivity for team members.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Created marketing campaigns to attract new customers.
- Analyzed market trends to identify new business opportunities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Hosted special events to boost brand awareness and increase community engagement.
- Collaborated with other owners on joint ventures and shared resources.
- Reviewed legal documents related to business operations.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Automotive Technology - Automotive
Technical Career Institute
West Haven, CT09-1980
Skills
- Vendor negotiations
- Inventory management
- Supply chain coordination
- Quality control
- Financial oversight
- Project execution
- Compliance adherence
- Software applications
- Customer service
- Problem solving
- Team collaboration
- Organization and time management
- Attention to detail
- Relationship building
- Flexible and adaptable
- Oral communication
- Communication skills
Affiliations
- NCAA and CIAC Softball Official
- Town of Southbury Zoning Board
Certification
- ASA Master Medium and Heavy Duty Truck Technician
Timeline
Adminastrative duties and purchasing
Newtown Power Equipment
03.2022 - Current
Owner
Hine Bros Inc
06.1979 - 02.2022
Automotive Technology - Automotive
Technical Career Institute