Summary
Overview
Work History
Education
Skills
Timeline
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John Hjella

Phillips,WI

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Renewal Specialist

OneC1 (Formerly ConvergeOne)
Bloomington, MN
12.2018 - 08.2024
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Created tailored renewal plans for customers that incorporated best practices and strategies.
  • Maintained an up-to-date database of all relevant information related to customer renewals.
  • Built effective partnerships with clients by providing timely feedback on their inquiries and requests.
  • Collaborated with sales teams to develop renewal strategies and maximize revenue potential from existing accounts.
  • Developed and maintained customer relationships to ensure customer loyalty and satisfaction.

Renewals Manager

Zavaro (formally GTRI)
Denver, CO
10.2016 - 07.2018
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed business performance data and forecasted business results for upper management.
  • Interviewed prospective employees and provided input to HR on hiring decisions.

Cisco Virtual Renewals Manager

Convergys - Cisco contract
Appleton, WI
12.2009 - 12.2016
  • Managed the renewal process from initial contact to contract execution.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Cross-sold additional products and services to purchasing customers.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.

Education

Associate of Science - General Sludies

Wright State University
Dayton, OH
05-1987

Skills

  • Relationship Management
  • Deadline Management
  • Document Verification
  • Policy Adherence
  • Accuracy and Precision
  • Problem-Solving
  • Analytical Skills
  • Goal Setting
  • Teamwork and Collaboration

Timeline

Renewal Specialist

OneC1 (Formerly ConvergeOne)
12.2018 - 08.2024

Renewals Manager

Zavaro (formally GTRI)
10.2016 - 07.2018

Cisco Virtual Renewals Manager

Convergys - Cisco contract
12.2009 - 12.2016

Associate of Science - General Sludies

Wright State University

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John Hjella