JOHN HOANG
Assistant Store Leader
Houston,Texas
Summary
Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
18
18
years of professional experience
2
2
Certification
Work History
Assistant Store Leader -
Kroger
Houston, TX
08.2023 - Current
- Monitored store operations, ensuring compliance with company policies and procedures.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Developed and implemented plans for daily operations, including inventory management, staffing and scheduling.
- Resolved customer complaints in a professional manner.
General Manager -
Mobile Exchange Cell Phone Repair
Houston, TEXAS
11.2021 - 08.2023
- Repaired a variety of phones including Apple, Samsung, Motorola, LG, OnePlus, etc
- Monitored costs, competition and supply and demand to establish and adjust selling prices
- Prepared staff work schedules and assigned specific duties
- Resolved customer complaints regarding sales and service.
Restaurant Owner/Operator -
Crave Sushi
Houston, Texas
01.2009 - 11.2021
- Scheduled staff hours and allocated resources to maximize team member performance
- Monitored budgets and payroll records to verify authorization of expenditures
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Reviewed menus and analyzed recipes to assess labor and overhead costs
District Sales Manager -
The Mobile Solution (T-Mobile Authorized Dealer)
Houston, TEXAS
12.2005 - 12.2008
- Oversaw regional and local sales managers and staffs
- Reviewed operational records and reports to project sales and determine profitability
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs
- Managed sales team to consistently achieve growth and hit sales targets
Education
High School Diploma -
Oak Ridge High School
05.1997
Skills
- Sales and Promotions
- Maximizing Profitability
- Cost Control
- Mobile Device Sales and Repair
- Android and iOS Products
- POS Systems
- Restaurant and Retail Operations Management
Certification
- Food Safety Manager Certifcation
- Kroger Store Leader Development Program
Languages
- English, Fluent
- Vietnamese, Conversational
- Spanish, Beginner
Timeline
Assistant Store Leader -
Kroger
08.2023 - Current
General Manager -
Mobile Exchange Cell Phone Repair
11.2021 - 08.2023
Restaurant Owner/Operator -
Crave Sushi
01.2009 - 11.2021
District Sales Manager -
The Mobile Solution (T-Mobile Authorized Dealer)
12.2005 - 12.2008
High School Diploma -
Oak Ridge High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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