Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

John Hoban

Stroudsburg,PA

Overview

40
40
years of professional experience
1
1
Certification

Work History

Technician

Stroudsburg Technology
03.2021 - Current
  • PC repair and upgrades
  • Microsoft Windows, Software and OS customer support

Office Cleaner

Martin Office Cleaning
02.1985 - 02.2024
  • General office cleaning part time

Tech Support

Apple Inc.
05.2012 - 03.2021
  • Company Overview: AppleCare Technical Support
  • Customer support for Mac hardware, Software and OS X, iOS devices, and account security
  • Resolved technical issues through troubleshooting, ensuring customer satisfaction
  • AppleCare Technical Support

Help Desk

Pomeroy Consulting
08.2000 - 05.2012
  • Company Overview: Help Desk
  • Supported Sanofi Pasteur employees across North America and Canada, helping with Microsoft Windows PC support
  • Various software applications
  • Help Desk

Dock Foreman

Roadway Freight
11.1995 - 08.2000
  • Led and supervised a union crew of twelve, managing outbound freight operations
  • Ensured efficient loading of freight from inbound trailers to outbound destination trailers

Service Technician

ComputerLand of Allentown
09.1990 - 11.1995
  • Configured and tested new computer sales, ensuring smooth hardware and software installations at end-user locations
  • Repaired computers
  • IBM and Mac
  • Provided user training for seamless integration and effective use of technology solutions

Education

Technician -

R.E.T.S Electronics Technical School
Broomall, PA
04.1990

Skills

  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Preventive Maintenance
  • Documentation and reporting
  • Customer interaction
  • System troubleshooting
  • Repair services
  • Equipment Repair
  • Performance improvement
  • Issue resolution
  • Tech-Savvy
  • Hardware installation
  • System diagnostics
  • System installation
  • Computer-assisted diagnostics
  • Software configuration
  • User training
  • Verbal and written communication
  • Software installation
  • File and record maintenance
  • System upgrades
  • User support
  • Computer troubleshooting
  • Diagnostic testing

Certification

  • CompTIA A+ I.T. Technician Certification
  • HP Printer Certified
  • IBM PC Certified
  • Star Micronics Printer Repair Certified
  • Dell Computer Certified
  • Tallgrass Technologies Certified
  • NEC Printer Certified

Languages

English
Full Professional

Timeline

Technician

Stroudsburg Technology
03.2021 - Current

Tech Support

Apple Inc.
05.2012 - 03.2021

Help Desk

Pomeroy Consulting
08.2000 - 05.2012

Dock Foreman

Roadway Freight
11.1995 - 08.2000

Service Technician

ComputerLand of Allentown
09.1990 - 11.1995

Office Cleaner

Martin Office Cleaning
02.1985 - 02.2024

Technician -

R.E.T.S Electronics Technical School
John Hoban