John Hodge
Canyon Lake,CA
Summary
Over 20 years of Operations Management experience with a strong focus on mentoring and developing collaborative and cross-functional teams. Several years experience with Human Resources including with hiring, budgets, employee development, training, and implementing policies and procedures.
Overview
28
28
years of professional experience
Work History
Director of Operations – Southern California and Hawaii
Stryker Orthopedics
01.2022 - Current
- Oversee 4 branches located in Los Angeles, Orange County, San Diego, and Hawaii, with over 200 employees and 200 million in sales revenue
- Ensure every case is covered every time in a high stress environment, serving as the go to person for escalating issues with hospitals, sales reps, and surgeons throughout the territory
- Implemented new inventory control and process flow systems to streamline Operations
- Point of contact with the transition of a newly acquired company being consolidated into our operation.
Director of Operations – Marina Division
Rocky Mountain Recreation – California
01.2020 - 01.2022
- Responsible for 19 Marinas, 13 retail stores, 7 restaurants, and a golf course located throughout the State of California
- Managed 600+ employees and responsible for 64 million dollars in yearly revenue
- Worked closely with Federal and State governments, and Permit Administrators
- Extensive budget and P&L experience including a multi-million dollar capital expenditure budget.
Vice President and General Manager
Pirates Dinner Adventure – Buena Park, CA
01.2018 - 01.2019
- Managed the day-to-day business of a large live show and dinner entertainment venue with 64 employees, and 20 million dollars in yearly revenue
- Responsible for all new park expansion and upgrades to other locations
- Was the face of the Venue representing the Owners to City Officials and the public.
Regional Manager
Rockin’ Jump – Dublin, CA
01.2015 - 01.2018
- Responsible for all aspects of the business overseeing all of the corporate Rockin’ Jump parks located throughout California
- Led the transition for franchisees opening new locations, including the hiring and training of the GM’s and all employees for the new locations
- Recruited, trained, and developed General Managers and staff to ensure profitability and superior guest service
- Implemented policies and procedures to ensure consistency between parks streamlining operations
- Oversaw the operations and installations of new attractions, software and programs.
Director of Operations
Mission San Juan Capistrano – San Juan Capistrano, CA
01.2010 - 01.2015
- Grew membership revenue 20% for 5 years in a row
- Maintained a strong profit and loss statement, while implementing new revenue sources to increase the amount of revenue each guest brings in
- Improved upon the total guest experience through organizational management changes and Guest Services training
- Main contact for many vendors, teachers and high profile guests coming to the Mission
- Oversaw Guest Services, Call Center, Mission Store, and all other Operations for a 10 Million dollar budget, 400 volunteers and 100 employees
- Ranked as one of Trip Advisors best of 2013, and one of Orange County’s top employers for 2014.
Branch Manager for Orange County and Inland Empire
Guard Management Inc. – San Diego, CA
01.2008 - 01.2010
- Managed all aspects of business in Orange County and the Inland Empire including secession planning and all of operations
- Managed a complex yet profitable portfolio, which included many different sites such as malls, residential, and gated communities, in several different areas
- Developed training programs used by the entire company including training executives on the implementation of the programs
- Recruited, hired, trained and developed an excellent staff that helped maintain strong client relationships.
Store Manager and District Training Manager
Bag n Baggage – Mission Viejo, CA
01.2006 - 01.2008
Operations Manager
Knott's Berry Farm – Buena Park, CA
01.1996 - 01.2006
- Started sweeping trash, was promoted 11 times, finally becoming the Operations Manager of multimillion-dollar attractions and hundreds of employees in several departments
- Managed over 300 employees with a 10 Million dollar budget
- Prepared budgets and financial reports for outside purchases, line items as well as payroll for over 300 employees
- Maintained the highest security standards for all rides and wrote policies and procedures for new attractions including getting them approved by the State of California’s, Department of Safety and Health (D.O.S.H.)
- Recruited, hired, trained and developed supervisors and team members while maintaining a motivational team atmosphere
- Conducted a variety of training classes on leadership, hiring, new employment training, ethics and other seminars
- Hired over 1,000 employees for several departments.
Education
Bachelor’s Degree in Organizational Management and Security -
University of Phoenix
Associate’s Degree in Criminal Justice -
University of Phoenix
Master’s Degree in Management -
University of Redlands
01.2015
Skills
- Customer Relations
- Relationship Building
- Decision-Making
- Interpersonal Communication
- Organization
- Organizational Skills
- Microsoft Word
- Organization and Time Management
- MS Office
Accomplishments
- Point person in major projects such as the opening of new parks, buildings and attractions.
- Proven track record of coaching, teaching, and building outstanding teams.
- Strong experience with Sales and Marketing specifically in the hospitality and tourism areas.
- Success in planning and maintaining budgets of over $64 Million with multi-unit experience.
- Ranked as one of Trip Advisor’s best 2013, and one of Orange County’s top employers 2014.
Timeline
Director of Operations – Southern California and Hawaii
Stryker Orthopedics
01.2022 - Current
Director of Operations – Marina Division
Rocky Mountain Recreation – California
01.2020 - 01.2022
Vice President and General Manager
Pirates Dinner Adventure – Buena Park, CA
01.2018 - 01.2019
Regional Manager
Rockin’ Jump – Dublin, CA
01.2015 - 01.2018
Director of Operations
Mission San Juan Capistrano – San Juan Capistrano, CA
01.2010 - 01.2015
Branch Manager for Orange County and Inland Empire
Guard Management Inc. – San Diego, CA
01.2008 - 01.2010
Store Manager and District Training Manager
Bag n Baggage – Mission Viejo, CA
01.2006 - 01.2008
Operations Manager
Knott's Berry Farm – Buena Park, CA
01.1996 - 01.2006
Bachelor’s Degree in Organizational Management and Security -
University of Phoenix
Associate’s Degree in Criminal Justice -
University of Phoenix
Master’s Degree in Management -
University of Redlands
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