John Hoenke
Wade,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
32
32
years of professional experience
Work History
Optical Manager
Pittsburgh Eye associates
Pittsburgh, PA
03.2011 - 04.2013
- Prepared reports on sales trends, budgeting, and operational performance.
- Coordinated with vendors to ensure timely delivery of products at competitive prices.
- Organized promotional campaigns featuring discounted products or services.
- Evaluated patient prescriptions for accuracy prior to ordering lenses or contacts.
- Troubleshot technical issues associated with equipment used in the optical department.
- Performed regular maintenance checks on all optical equipment.
- Collaborated with other departments within the organization to meet customer needs.
- Developed and implemented new policies and procedures for the optical department.
- Created marketing strategies for increasing sales in the optical department.
- Instructed customers on how to care for, insert and remove contact lenses.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Supervised and contributed to training student opticians.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Optical Technician
Neovison
Pittsburgh, PA
03.2007 - 04.2011
- Trained new employees on proper use of equipment and techniques.
- Ordered stock from suppliers when necessary to fulfill customer orders.
- Resolved customer complaints regarding product quality or service issues promptly.
- Tested lenses for aberrations, distortions, and other defects using specialized equipment.
- Analyzed customer prescriptions and determined appropriate lens parameters for fabrication.
- Repaired eyeglasses frames by soldering broken joints or replacing missing screws.
- Created detailed reports documenting the results of visual inspections and tests.
- Kept up-to-date with industry trends by attending conferences and seminars.
- Facilitated optimal [Job title] care by exploring past histories, systemic illnesses and current medications with patients.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
- Tested subcomponents and system-level assemblies.
- Researched task criteria before arriving on worksite and identified opportunities for equipment upgrades at customer facility.
- Interfaced with technologists, product engineers and supervisors on updates and new test procedures, equipment and methods.
- Implemented solutions to various structural and dynamic requirements for precision instruments.
- Documented work activity to provide repair details.
- Applied numerous testing methods and data acquisition software programs to support and conduct durability tests.
- Installed, troubleshot and repaired special test components and calibrated and maintained precision testing instrumentation.
- Performed finite element analysis for structural design problems.
- Developed critical documentation to support system resource requirements.
Optical Dispenser
Troutman optical
Pittsburgh, PA
10.1992 - 01.1993
- Provided technical advice related to optical products including sunglasses, safety glasses and other vision care items.
- Demonstrated a high level of customer service by providing expert guidance throughout the selection process.
- Developed marketing strategies aimed at increasing revenue opportunities.
- Prepared detailed reports on monthly sales performance metrics.
- Trained new employees on company policies, practices and procedures.
- Utilized computer software programs such as Word, Excel and PowerPoint for administrative tasks.
- Ordered contact lenses from suppliers using patient prescription information.
- Processed payments accurately and efficiently utilizing point-of-sale systems.
- Maintained accurate records of patient prescriptions, measurements and sales.
- Ensured compliance with local health regulations regarding sanitization protocols.
- Conducted frame inventory audits and restocked shelves with new merchandise when needed.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Trained and mentored [Number] new eyewear specialists and continued education to keep up with current technologies.
- Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Submitted patient insurance forms and managed simple bookkeeping.
- Maintained records of prescriptions, orders and payments.
- Instructed customers on how to care for, insert and remove contact lenses.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Verified finished lenses ground to prescription specifications.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
- Evaluated prescriptions along with clients' work and personal visual requirements.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Supervised and contributed to training student opticians.
- Conducted special tests such as field of vision assessment, OCTs and pachymetry.
- Wrote up work orders for grinding lenses and assembling eyeglasses.
Corpsman
USN
Pittsburgh, PA
01.1981 - 08.1991
- Monitored vital signs of patients regularly throughout shift hours.
- Checked expiration dates on medication bottles prior to administering medications.
- Counseled families about home care needs post-hospitalization discharge.
- Supervised preventive medicine programs and supervised air, water, food and habitability standards.
- Conducted physical exams for new recruits entering the military service.
- Participated in team meetings discussing cases related to individual patients.
- Instructed personnel on proper use of protective gear related to hazardous materials handling.
- Educated individuals on health maintenance and disease prevention topics.
- Took appropriate action to ensure quality control of laboratory tests results.
- Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
- Built and fostered emotional connections with soldiers to reduce anxiety.
- Maintained health records for marine platoons.
- Cleaned medical tools regularly to comply with sanitary guidelines.
- Performed medical duties for preventive and unscheduled care by conducting lab work, x-rays, phlebotomy and IV fluid administration.
- Scheduled patient follow up-appointments to monitor injuries or illnesses.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Positioned patients in preparation for treatment and transport.
- Communicated with dispatchers or treatment center personnel to exchange information and arrange patient intake.
- Suctioned airways to clear obstructions and help patients breathe.
- Reported infectious disease cases to appropriate medical authorities.
Education
High School Diploma -
Avonworth High School
Pittsburgh, PA06-1978
Skills
- Document Management
- Laboratory Operations
- Appointment Scheduling
- Assistive Equipment Instruction
- Patient History Documentation
- Medical Device Fabrication
- Product and Service Recommendations
- Frame Repair
- Work Order Preparation
- Student Optician Training Supervision
- Team building
- MS Office
- Interpersonal Communication
- Optical Display Arrangements
- Team Collaboration
- Provider Training
- Teamwork and Collaboration
- Fittings
- Relationship Building
- Patient testing
- Assistive Device Advisory
- Glasses repair
- Transaction Processing
- Task Prioritization
- Frames adjustment
- Organizational Skills
- Quickbooks
- Decision-Making
- Goal Setting
- Evaluating patients
Timeline
Optical Manager
Pittsburgh Eye associates
03.2011 - 04.2013
Optical Technician
Neovison
03.2007 - 04.2011
Optical Dispenser
Troutman optical
10.1992 - 01.1993
Corpsman
USN
01.1981 - 08.1991
High School Diploma -
Avonworth High School
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