Summary
Overview
Work History
Education
Skills
Interests
Timeline
AdministrativeAssistant

John Hofer

Shafer,MN

Summary

Dynamic and results-oriented professional with extensive experience in mechanical repairs and welding, notably with Self Employed. Excelled in troubleshooting and preventive maintenance, enhancing vehicle performance and workplace safety. Demonstrated exceptional problem-solving abilities and effective communication, leading to increased client satisfaction and efficiency. Skilled in automotive diagnostics and fostering collaborative environments, consistently deliver high-quality work that exceeds expectations.

Overview

20
20
years of professional experience

Work History

Mechanic/Welder

Self Employed
01.2021 - Current
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Disassembled defective parts to make proper repairs.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Enhanced vehicle longevity through meticulous attention to preventive maintenance tasks such as fluid checks, belt replacements, and battery testing.
  • Ordered repair parts quickly to prevent delays in projects and repair work.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.
  • Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
  • Diagnosed electrical problems using advanced diagnostic tools; repaired or replaced faulty wiring harnesses as needed for optimal functionality.

Script Writer

Customer Traac
05.2019 - 05.2020
  • Streamlined the script editing process to ensure timely delivery of final drafts.
  • Pitched original concepts to clients and executives, showcasing strong verbal communication skills in presenting ideas persuasively.
  • Developed engaging scripts by conducting thorough research and incorporating authentic dialogue.
  • Incorporated client feedback effectively, revising scripts as necessary while maintaining artistic integrity.
  • Provided constructive feedback to fellow writers, fostering a collaborative environment for creative growth.
  • Established lasting relationships with clients based on trustworthiness and dedication to the craft, leading to repeat business and referrals.
  • Improved script quality through meticulous proofreading and editing, ensuring proper grammar and format adherence.
  • Spearheaded brainstorming sessions within the writing team, generating innovative ideas for new projects or refining existing ones.
  • Collaborated with production teams for seamless script integration into various media platforms.
  • Increased client satisfaction rates through consistent delivery of polished final products that exceeded expectations.
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
  • Brainstormed ideas to create useful content for clients.
  • Organized material to research and complete writing tasks.
  • Followed company policies and editorial guidelines to craft thorough, well-written content.
  • Revised written material to meet personal standards and to satisfy needs of clients, publishers or producers.
  • Delivered high-quality work under tight deadlines by optimizing time management skills.

Pipe Line Welder

Westmore Fluid Solutions
03.2010 - 11.2019
  • Contributed to cost savings on projects through effective resource allocation and time management skills.
  • Enhanced workplace safety by conducting regular equipment inspections and maintenance tasks.
  • Ensured compliance with industry regulations by consistently following established codes, specifications, and procedures during all welding projects.
  • Increased weld strength and durability by utilizing appropriate filler materials for various pipe materials.
  • Supervised Project and coordinated essential tools and people for the jobs at hand.

Call Agent

Fls Connect
01.2005 - 01.2010
  • Built strong customer relationships with empathetic communication and active listening skills.
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
  • Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
  • Maintained high call quality standards by adhering to company guidelines and protocols.
  • Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
  • Streamlined processes for improved efficiency, leading to shorter wait times for customers.
  • Partnered with other departments to address cross-functional concerns, facilitating issue resolution more efficiently.
  • Provided constructive feedback during regular team meetings, helping drive continuous improvement within the department.
  • Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
  • Retained customers by providing exceptional service, preventing potential cancellations or account closures.
  • Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
  • Boosted sales by offering tailored recommendations based on customer needs and preferences.
  • Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
  • Assisted in the development of new hires by sharing best practices, contributing to a strong team dynamic from the start.
  • Continuously expanded product knowledge through training sessions and self-directed learning efforts.
  • Played key role in project to update company's call script, making communication clearer and more effective.
  • Delivered personalized service to customers, building strong relationships and fostering loyalty to brand.
  • Boosted customer retention rates through attentive service and deep understanding of customer needs.
  • Maintained up-to-date knowledge of products and services, which facilitated accurate and helpful customer interactions.
  • Solved technical issues for customers, enhancing their overall satisfaction with company services.
  • Managed high call volumes with focus on maintaining short waiting times, ensuring customer satisfaction.
  • Made political call for donations to the party of choice.

Education

GED -

G.E.D
Shafer
10-2022

No Degree -

Park Senior High
Cottage Grove, Mn
06-2003

Skills

  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Engine repair
  • Preventive Maintenance
  • Brake Systems
  • Diagnostic abilities
  • Heavy Equipment Repair
  • Mechanical Systems
  • Tire Services
  • Diagnostics
  • Auto and engine repair
  • Welding and fabrication
  • Belt and hose replacements
  • Gasket and seal replacements
  • Workplace Safety
  • Automotive diagnostics
  • Fluid Exchanges
  • Fuel systems
  • Problem diagnosis
  • Vehicle test drives
  • Vehicle inspections
  • Equipment diagnostics
  • Repairs knowledge
  • Suspension Systems
  • Filter Replacements
  • Documentation And Reporting
  • Inventory Management
  • Grease and Lubricant Application
  • Systems troubleshooting
  • Electrical Systems
  • Work Order Management

Interests

I would like to aquire a job position at CCS work from home and would add a clever, dependable, hard working, entity to the company


Thank you for looking at my resume,

Have a great day,

Timeline

Mechanic/Welder

Self Employed
01.2021 - Current

Script Writer

Customer Traac
05.2019 - 05.2020

Pipe Line Welder

Westmore Fluid Solutions
03.2010 - 11.2019

Call Agent

Fls Connect
01.2005 - 01.2010

GED -

G.E.D

No Degree -

Park Senior High

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John Hofer