John Hoffman
Bow,NH
Summary
• Motivated sales person with 10+ years of sales experience. Proven
track record of meeting and exceeding sales goals. Relate well to
diverse customers with strong skills in quickly determining needs
through customer interactions.
• Very positive outgoing and helpful person who enjoys working
together as team and or individual to meet goals and maintaining as
well as build successful relations with customers and employees.
• Enjoy providing a high level of customer service and strive to guide
customers through any questions and concerns through listening and
discussing there wants and needs while educating them on their
concern(s).
• Provide excellent customer service and satisfaction while challenging
myself and striving to achieves sales goals and service performance
requirements through new customer sales, sales of accessories and
features.
Overview
18
18
years of professional experience
Work History
North East Business Developer
Marra Forni
Beltsville, MD
08.2024 - Current
- Identifying and Researching Potential Clients: Conducting market analysis to pinpoint prospective customers, such as restaurants, pizzerias, and hospitality businesses, that could benefit from Marra Forni's oven solutions.
- Developing and Maintaining Client Relationships: Building and nurturing strong relationships with new and existing clients to foster long-term partnerships and ensure customer satisfaction.
- Coordinating with Sales Teams: Collaborating with internal sales and marketing teams to develop proposals that meet client needs and align with company objectives.
- Monitoring Project Execution: Overseeing the implementation of contracts to ensure that projects are completed as agreed and that clients receive the expected value.
- Delivering Presentations: Presenting Marra Forni's products and services to potential clients and internal stakeholders to showcase the value and benefits of the company's offerings.
- Attending Industry Events: Participating in trade shows, conventions, and other industry events to network, promote Marra Forni's products, and stay informed about market developments.
- Providing Customer Support: Ensuring clients receive excellent support, including culinary consulting, business development training, and marketing assistance, to enhance their experience with Marra Forni.
Sales Manager
Fire Within Mobile Ovens
Denver, CO
08.2021 - 06.2024
- Handled all sales and transactions for Mobile Wood Fired Ovens.
- Answered incoming calls, assisted customers, and directed them appropriately.
- Communicated with customers by phone to address concerns and ensure resolution.
- Assessed customer needs, and provided tailored product recommendations.
- Delivered thorough product demonstrations at Wood Fired University.
- Managed sales processes, including processing payments, and preparing contracts.
- Prepared sales slips, sales contracts, estimates, and quotes.
- Resolved customer issues promptly to secure deals, and enhance satisfaction.
- Built and maintained strong relationships with customers to drive repeat business.
- Delivered presentations to clients, educating them on product features and benefits.
- Attended industry events, conventions, and trade shows to expand market opportunities.
- Established solid business relationships with both new and existing customers.
- Achieved sales goals by identifying and securing new customer relationships.
- Fostered community engagement to support long-term business growth.
Commercial & Mobile Lead Sales Rep
Forno Bravo
Salinas, CA
05.2018 - 08.2021
- Managed sales processes, including quotes, estimates, and final transactions.
- Conducted product demonstrations and educated customers on product features.
- Maintained customer relationships and addressed concerns effectively.
- Assisted in warehouse operations, including inventory and logistics.
- Participated in weekly meetings with sales team members sharing best practices and ideas.
- Assisted in developing pricing strategies for existing and new products and services based on market analysis.
- Identified customer needs by asking questions and advising on best solutions.
Authorized Sales Agent
US Cellular Wireless
Milford, NH
08.2015 - 11.2017
- Managed store displays ensuring that items were properly labeled and attractively presented.
- Assisted customers in selecting a phone plan that best suited their needs.
- Provided technical support to customers with existing devices and troubleshooted issues they were having.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Placed special orders or called other stores to find desired items.
- Collaborated with marketing team on promotional campaigns aimed at increasing sales volume.
Parts Coordinator
Yankee Kenworth
Nashua, NH
01.2015 - 09.2015
- Created and sent price quotes to potential customers.
- Inspected equipment for wear, specifications adherence and issues.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Sorted incoming packages into proper storage locations within the warehouse.
- Gave top-notch service to guests in line with company standards.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained high service delivery quality and efficiency by monitoring service writer and technician performance.
- Informed upper management or department heads of items loaded or problems encountered.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Established pricing strategies to remain competitive while ensuring profitability.
Sales & Service Manager
Airstream
Nashua , NH
07.2010 - 09.2015
- Managed the store located inside the RV dealership and handled parts ordering.
- Oversaw all commercial and mobile sales operations.
- Assisted in warehouse and production tasks using forklifts and other equipment.
- Meet and greeted customers while prospecting for new clients.
- Completed oven sales transaction paperwork, and coordinated production.
- Communicated with customers via phone to resolve issues effectively.
- Determined customer needs, and provided thorough product demonstrations.
- Processed sales transactions, including cash and credit payments.
- Prepared sales slips and contracts.
- Provided estimates and quotes.
- Reviewed and assigned Zendesk emails to the appropriate departments.
- Collaborated with dealer relations for sales and training processes.
- Handled cashiering, customer service, shipping, and receiving tasks.
- Managed incoming calls and worked with RV manufacturers to ensure proper parts delivery.
- Assisted the service department in obtaining necessary parts for repair units.
- Scheduled and coordinated RV rentals, wrote contracts, and managed billing for damages.
- Performed servicing on RV units, including: electrical troubleshooting, installing appliances, carpentry and structural repairs, roof repairs, and hitch installations.
- Managed RV sales processes, including: completing transaction paperwork, coordinating service work with the service department, and assisting customers with financing and insurance through relevant departments.
- Communicated with customers via phone to ensure proper issue resolution.
- Determined customer needs and provided product demonstrations.
- Processed sales transactions, including payments, and documentation.
- Maintained accurate sales records.
- Placed special orders or coordinated with other stores to fulfill customer requests.
- Provided trade allowance estimates and quotes.
- Managed financial tasks, including:
Opening and closing cash drawers
Balancing cash drawers
Preparing deposits - Oversaw and maintained the company's Facebook page and website updates.
Pizza Prep Cook
Peterborough Pizza Barn
Peterborough, NH
06.2007 - 07.2010
- Prepared Food Items: Followed recipes and portion-control guidelines to ensure consistency and quality.
- Order Management: Handled multiple orders simultaneously during peak hours, with high accuracy, maximizing customer satisfaction and repeat business.
- Workstation Maintenance: Maintained clean and organized work areas to ensure safety and efficiency in food preparation.
- Inventory Control: Monitored food quality, tracked stock rotation, and ensured the freshness of ingredients.
- Time management: Prioritized and organized tasks to deliver food quickly and efficiently.
- Opening and Closing Procedures: Set up and prepare cooking supplies and workstations to maximize productivity.
- Food preparation: Season and cook food according to recipes, personal judgment, and experience.
- Sanitation Practices: Sanitize cutting boards, benches, and surfaces between tasks to prevent cross-contamination.
- Order Fulfillment: Took orders from cashiers, prepared items promptly, and ensured all components were served hot.
- Communication with Servers: Coordinated with servers to understand and fulfill special customer requests.
- Consistency and quality: Prepared identical dishes repeatedly, with attention to detail and care.
- Training Staff: Instructed new staff on food preparation, equipment usage, and sanitation practices.
- Food Safety Standards: Follow strict food safety and sanitation guidelines to minimize risks.
- Kitchen Maintenance: Kept the kitchen clean and organized with daily maintenance tasks.
- Shift Management: Managed opening and closing tasks efficiently.
- Restocking Supplies: Maintained inventory levels to ensure that kitchen operations ran smoothly.
- Food Presentation: Monitored food quality and presentation to uphold high standards.
- Recipe adherence: Measured, weighed, and mixed ingredients according to recipe directions.
- Customer Satisfaction: Contributed to positive customer experiences through high-quality food, and timely service.
- Recipe Adjustments: Adapted recipes based on ingredient availability, or customer requests.
- Team Supervision: Trained and supervised kitchen staff to meet daily operational needs effectively.
Education
High School Diploma -
ConVal
Peterborough, NH06-2009
Skills
- Customer service and support
- Performance goals
- Business generation
- Sales follow-up
- New business development
- Training and mentoring
- Sales Presentation
- Coaching and mentoring
- Sales Development
- Excellent communication skills, both verbal and written
- Post-sales support
- Customer satisfaction
Timeline
North East Business Developer
Marra Forni
08.2024 - Current
Sales Manager
Fire Within Mobile Ovens
08.2021 - 06.2024
Commercial & Mobile Lead Sales Rep
Forno Bravo
05.2018 - 08.2021
Authorized Sales Agent
US Cellular Wireless
08.2015 - 11.2017
Parts Coordinator
Yankee Kenworth
01.2015 - 09.2015
Sales & Service Manager
Airstream
07.2010 - 09.2015
Pizza Prep Cook
Peterborough Pizza Barn
06.2007 - 07.2010
High School Diploma -
ConVal
Similar Profiles
Loc TranLoc Tran
Manufacturing Associate at Mara Forni Commercial Pizza OvenManufacturing Associate at Mara Forni Commercial Pizza Oven
Antonio UsaiAntonio Usai
Responsable pizzéria at I Due Forni GmbHResponsable pizzéria at I Due Forni GmbH
Malia Te PairiMalia Te Pairi
Post Placement Support Officer at Marra Worra Worra Aboriginal Corporation.Post Placement Support Officer at Marra Worra Worra Aboriginal Corporation.
Derek DanielsDerek Daniels
Construction Worker at Fl Merrill ConstructionConstruction Worker at Fl Merrill Construction
Lucas BerubeLucas Berube
Owner at Bay Area Property GroupOwner at Bay Area Property Group