John Holbrook
Saint Petersburg,FL
Summary
Experienced retail management professional optimizing store operations and providing exceptional customer service. Demonstrated ability to lead teams and adapt to evolving business demands. Committed to driving sales and fostering a collaborative work environment. Proficient in utilizing CRM systems and strategic planning to enhance customer retention and boost sales revenue.
Overview
10
10
years of professional experience
Work History
Senior Sales Associate
Lumber Liquidators
10.2024 - Current
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained, coached, and mentored new sales associates for maximum performance.
- Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
- Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
Assistant Store Manager
LL Flooring
01.2021 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Professional Bus Operator
Martzgroup
04.2019 - 03.2020
- Improved customer satisfaction by providing safe and timely transportation to passengers.
- Maximized fuel efficiency through careful acceleration techniques and proactive route planning adjustments based on real-time traffic information.
- Maintained accurate records of daily mileage, fuel consumption, fares collected, and other operational data as required by management.
- Handled emergency situations calmly and efficiently while prioritizing passenger well-being above all else.
- Navigated complex routes confidently using GPS technology or printed maps when necessary for optimal routing decisions.
- Provided exceptional customer service to passengers, addressing inquiries, and resolving concerns in a timely and professional manner.
- Demonstrated exceptional driving skills in various weather conditions, ensuring passenger safety during adverse situations.
- Promoted a clean environment by keeping the bus interior tidy and free of debris throughout each shift.
- Collaborated with dispatchers to quickly resolve route disruptions or delays, minimizing inconvenience to riders.
- Enhanced company reputation for punctuality by maintaining strict adherence to bus schedules.
- Managed fare collection efficiently while maintaining accuracy in accounting for revenue at the end of each shift.
OTR Truck Driver
Knight Transportation
04.2018 - 04.2019
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
Printing Press Operator
Logo Hq
11.2014 - 04.2018
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Improved color consistency across print runs by conducting thorough quality control checks.
- Operated press to achieve highest print quality and productivity with minimal scrap.
Education
High School Diploma -
Saint Pete High
Saint Petersburg FlNo Degree - Truck Driving
Road Master
Tampa, FL04-2018
Fchp And Best Managment Practices - Landscape Management
Ptec Vocational
Saint Petersburg, Fl04-2011
Skills
- Product Knowledge
- Management
- CRM proficiency
- Cold calling skills
- Market understanding
- Market trends knowledge
- Customer Satisfaction
- Strategic Planning
- Solution selling
- Contract Negotiations
- Customer Retention
- Account development
Timeline
Senior Sales Associate
Lumber Liquidators
10.2024 - Current
Assistant Store Manager
LL Flooring
01.2021 - 09.2024
Professional Bus Operator
Martzgroup
04.2019 - 03.2020
OTR Truck Driver
Knight Transportation
04.2018 - 04.2019
Printing Press Operator
Logo Hq
11.2014 - 04.2018
High School Diploma -
Saint Pete High
No Degree - Truck Driving
Road Master
Fchp And Best Managment Practices - Landscape Management
Ptec Vocational
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