John Holtzer
Reno,NV
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner/Operator
Cosa Nostra Pasta Food Truck
Reno, NV
01.2016 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
- Managed day-to-day business operations
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Fostered strong professional network and partnership building skills to connect with quality leads
- Developed business plan, processes and procedures to provide superior dishes to customers
Chef
Sodexho Catering Services
Bridgewater, NJ
01.2010 - 02.2012
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Trained kitchen staff to perform various preparation tasks under pressure
Manager
Applebee's Neighborhood Grill & Bar
Watchung, NJ
07.2007 - 03.2008
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Recruited and hired top performers to add talent and value to department
- Accomplished multiple tasks within established timeframes
General Manager
Friendlys Ice Cream
Wilbraham, MA
03.2002 - 03.2007
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
Education
Bachelor of Science - Business
John F Kennedy University
Pleasant Hill, CA06.2016
Associate of Arts - Business
Diablo Valley College
Pleasant Hill, CA06.2014
Skills
- Industry Expertise
- Operational Analysis
- Operational Efficiency and Safety
- Finance and Accounting Operations
- Labor Cost Controls
- Front of House Management
- Employee Performance Evaluations
- Restaurant Operation
- Menu Pricing and Writing
- Staff Scheduling
- Corrective Actions
- Proper Storage Procedures
- Inventory Records
- Guest Satisfaction
- Compliance Requirements
- Inventory Cost
- Restaurant Policies and Procedures
- Safe Work Practices
- Collaborative Relationships
- Inventory Issue Management
- Cost Efficiency
- Customer Retention
- Inventory Accuracy
- Standardized Recipes
- Hospitality Management
- Work Planning and Prioritizing
- POS Terminal Operations
- Guest Inquiries
- Team Relationships
- High-Volume Environments
- POS Inventory System Operation
- Financial Controls
- Guest Interaction
Accomplishments
- Versatile and skilled Manager with 40+ years of hands on experience in both front and Back of the house operations
- Proven ability to upgrade and maintain high standards of food, service and health &safety standards
- An assertive leader with outstanding interpersonal, communication and people skills.
- Proven track record in retaining staff.
- Operated and manged a successful Food truck operation.
Affiliations
- US Navy Veteran
- Veterans Of Foreign War
- United States Submarine Veterans, Inc.
Certification
ServSafe Management expires 2026
Timeline
Owner/Operator
Cosa Nostra Pasta Food Truck
01.2016 - Current
Chef
Sodexho Catering Services
01.2010 - 02.2012
Manager
Applebee's Neighborhood Grill & Bar
07.2007 - 03.2008
General Manager
Friendlys Ice Cream
03.2002 - 03.2007
Bachelor of Science - Business
John F Kennedy University
Associate of Arts - Business
Diablo Valley College
Similar Profiles
Kristina CampbellKristina Campbell
General Manager at Cosa Nostra Italian DeliGeneral Manager at Cosa Nostra Italian Deli
Mary GreatroexMary Greatroex
Executive Assistant at Pasta Vita Gourmet Food CompanyExecutive Assistant at Pasta Vita Gourmet Food Company
Kelly-John BouwerKelly-John Bouwer
Managing Owner at What-The-Truck "Food Truck"Managing Owner at What-The-Truck "Food Truck"