John Holtzer
Reno,NV
Summary
Multi-talented Manager adept at operating in diverse capacities to achieve business goals. Proficient in a wide range of areas, including financial administration, revenue generation and strategic planning. Hardworking and proactive leader with a disciplined execution. Creating a memorable guest and team experience through exceptional interactions with 30+ years of management experience.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Executive on Duty
Grand Sierra Resort and Casino
Reno , NV
05.2023 - 03.2024
- New position created to help facilitate “eyes and ears” protocol for the executive leadership.
- Responsible for overseeing property operations which included guest services, staffing levels, team member engagement procedural focuses, property cleanliness and maintenance issues.
- Interacted with all the various department heads within all the various departments. supported division leadership and front line team members.
- Directly responsible for saving the company $100 thousands in possible liability claims.
Grand Cafe Manager
Grand Sierra Resort and Casino
Reno, NV
08.2022 - 05.2023
- Oversaw the day-to-day operations that involved hiring, training and reviewing team member performances.
- Involved in scheduling, P&L analytics, Human Resources understanding and directly responsible for ordering
- Analyzed financial data related to sales, profits, budgeting., in order to make informed decisions regarding the cafe's future direction.
- Drove guest experience with more than 40+ team members. driving guest experience. Direct result was an increase of guest satisfaction.
- Was the go to person for high profile guest who visited the property when various department heads wanted to show off the property.
Owner/Operator
Cosa Nostra Pasta Truck
Reno , NV
01.2017 - 08.2022
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Created marketing strategies to drive revenue and increase brand visibility.
- Identified potential risks associated with operations in order to minimize liabilities.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
General Manager
Applebee's Grill + Bar
Watchung, NJ
06.2007 - 08.2012
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Directly involved in all food and bar operations to insure profitability in all departments.
General Manager
Friendly's Ice Cream
Hazlet , NJ
03.2005 - 06.2007
- Responsible for Multi-unit operations.
- Involved with developing local marketing, catering events and various other events.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Original Hick'ry Pit
Bay Area
01.1992 - 03.2005
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Developed marketing strategies for catering concept, new restaurant concept and menu development.
- Directly involved with trade negotiations as needed in the various outlets
- Monitored progress by establishing plans, budgets and measuring results.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Bachelor of Science - Business
John F Kennedy University
Pleasant Hill, CA06-2017
Diablo Valley College
Pleasant Hill, CASkills
- Revenue Generation
- Customer Relations
- Service Quality Improvement
- Risk Management
- New Business Development
- Small business development
- Financial Management
- Staffing
- Purchasing
- Change Implementation
- P&L Management
- Profit Generation
- Operations Oversight
Affiliations
- Vice Commander for United States Submarine Veterans.
Certification
- US Navy Submarine qualified
- Serv Safe Management Certification
- Alcohol Awareness certification
- Nevada gaming certification
Chef/Restaurant consultant
- Did various consulations with in the food industry which involved various organizations ranging from Casual dining to Ultra High end.
References
References available upon request.
Timeline
Executive on Duty
Grand Sierra Resort and Casino
05.2023 - 03.2024
Grand Cafe Manager
Grand Sierra Resort and Casino
08.2022 - 05.2023
Owner/Operator
Cosa Nostra Pasta Truck
01.2017 - 08.2022
General Manager
Applebee's Grill + Bar
06.2007 - 08.2012
General Manager
Friendly's Ice Cream
03.2005 - 06.2007
General Manager
Original Hick'ry Pit
01.1992 - 03.2005
Bachelor of Science - Business
John F Kennedy University
Diablo Valley College