Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

John Homer

Clearwater

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Methodical Service Manager offering 30 years of experience tracking inventory, processing new orders and appropriately delegating tasks. Thorough and customer-oriented professional focused on providing customized service to customers and facilitating highest quality of support. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 30 years of progressive experience. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 30 years of progressive experience. Motivated Service Manager knowledgeable about mechanical service needs. Expert in operating vehicles, purchasing parts and satisfying customers. Driven to maintain reputation of excellence by keeping service operations cost-effective, speedy and high-quality. Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 30 years of progressive experience.

Overview

12
12
years of professional experience

Work History

General Manager

Platinum wrench
Pinellas Park, Florida
01.2019 - Current
  • Oversaw daily operations, ensuring efficient workflow and resource allocation.
  • Developed and implemented operational strategies to enhance productivity and efficiency.
  • Managed staff recruitment, training, and performance evaluations to build strong teams.

Floating manager/Auditor Supervisor

tire choice
Tampa, FL
01.2018 - 06.2022
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Motivated and supported employees to maintain low turnover.
  • Created employee work schedules to keep shifts properly staffed.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Created written estimates and obtained customer consent to proceed.
  • Monitored employee performance through key metrics analysis.
  • Hired and trained service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Delegated work to staff, setting priorities and goals.
  • Created annual department budget, aligning with organization's financial and operational objectives.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated work schedules and distributed tasks to [Number] employees in [Type] department.

Warranty Administrator and boat sales

Sunray Marine Service
Holiday/largo, FL
03.2014 - 07.2019
  • Kept thorough records of service actions and customer information.
  • Stayed up to date on factory announcements and recalls.
  • Organized claims paperwork and booked appointments with customers.
  • Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
  • Provided extended warranty data and pricing to sales departments.
  • Followed up on payments for outstanding claims.
  • Resubmitted rejected warranty claims and received authorization for write-offs.
  • Reconciled warranty receivables with payments using appropriate accounting schedules.
  • Processed warranty paperwork for accurate documentation, reporting and filing.
  • Managed logistics of incoming and outgoing components shipments.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Verified patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Composed business correspondences for supervisors, managers and other professionals.
  • Corresponded with insurance customers and agents to obtain or relay information on account status changes.
  • Precisely calculated refunds, premiums and adjustments.
  • Handled modification and updating of policies.
  • Collaborated with fellow team members to manage large volume of claims.
  • Examined claims, records and procedures to grant approval of coverage.
  • Collected payments, processed receipts and informed policyholders of outstanding balances.

  • Created master spreadsheet to record procedures, denials and approvals.
  • Served as subject matter expert for non-standard coverage questions, property damage and collision.

Education

Auditor/trainer - HR

Tirekingdom University
Miami Beach, FL

Master Marine Tech, Welding, Auto Repair, Diesel Repair. -

Petec
Clearwater, FL

Associate of Arts -

St Petersburg Theological Seminary
St. Petersburg, FL

High School Diploma -

Clearwater High School
Clearwater, FL

Skills

  • Verbal and Written Communication
  • New Employee Hiring
  • Staff Supervision
  • Conflict Resolution
  • Budget Control
  • Multiple Priorities Management
  • Shift Scheduling
  • Employee Training and Development
  • Cost Reduction Strategies
  • Performance Evaluations
  • Relationship Building
  • Service Quality Management
  • Estimating and Quoting
  • Workplace Safety
  • Customer Service
  • Inventory Management
  • Goal Setting
  • Work Planning and Prioritization
  • Policy and Procedure Enforcement
  • Project Planning
  • Expert in as430, outlook, google sheets/doc cdk, dos,
  • Problem Resolution
  • Team Leadership
  • Technical Proficiency
  • Hiring and Training
  • Budget Management
  • Cost Control
  • Employee Development
  • Managing Operations and Efficiency
  • Teamwork and Collaboration
  • Staff Training
  • Administration and Reporting
  • Recruitment and Hiring
  • Complex Problem Solving
  • Onboarding and Orientation
  • Training and Development
  • Employee Coaching and Motivation
  • Scheduling and Coordinating
  • Documentation and Reporting
  • Performance Tracking and Evaluation
  • Team Building
  • Revenue Forecasting

Education and Training

other,other,other,other

Timeline

General Manager

Platinum wrench
01.2019 - Current

Floating manager/Auditor Supervisor

tire choice
01.2018 - 06.2022

Warranty Administrator and boat sales

Sunray Marine Service
03.2014 - 07.2019

Auditor/trainer - HR

Tirekingdom University

Master Marine Tech, Welding, Auto Repair, Diesel Repair. -

Petec

Associate of Arts -

St Petersburg Theological Seminary

High School Diploma -

Clearwater High School
John Homer