John Hooning
Fort Collins
Summary
Proven customer service professional with a track record of enhancing customer satisfaction at Walgreens. Demonstrated reliability and team collaboration, excelling in fast-paced environments. Skilled in cash handling and customer assistance, significantly contributing to store success and customer loyalty. Showcases exceptional work ethic, professionalism, and the ability to resolve complaints, fostering repeat business.
Overview
4
4
years of professional experience
Work History
Cashier
Walgreens
01.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Front End Courtesy Clerk
King Soopers
12.2018 - 03.2020
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
Education
Biology
Colorado State University
Fort Collins, COSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
Timeline
Cashier
Walgreens
01.2022 - 12.2022
Front End Courtesy Clerk
King Soopers
12.2018 - 03.2020
Biology
Colorado State University