John Hooper
Wayne,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Little Caesars Pizza
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
Cast Member
MJR Enterprises
08.2022 - 06.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Adhered to all safety and sanitation standards while preparing food.
- Adhered closely to food safety standards and theatre sanitation regulations.
- Assisted customers with information regarding menu offerings and nutrition information.
Crew Member
Little Caesars Pizza
08.2021 - 08.2022
- Worked front counter and other areas.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of the store to promote clean image.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
John Glenn High School
Westland, MI06.2024
No Degree - HVAC
William D. Ford Career Technical Center
Westland, MI06.2024
No Degree - Sheet Metal
Heavy Metal Summer Experience
Wixom, MISkills
- Customer Assistance
- Reliability and Punctuality
- Fast Learner
- Team Collaboration
Certification
- CPR/First Aid Training
- OSHA 10 Training
Timeline
Assistant Manager
Little Caesars Pizza
06.2023 - Current
Cast Member
MJR Enterprises
08.2022 - 06.2023
Crew Member
Little Caesars Pizza
08.2021 - 08.2022
High School Diploma -
John Glenn High School
No Degree - HVAC
William D. Ford Career Technical Center
No Degree - Sheet Metal
Heavy Metal Summer Experience