Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

John Hooper

Fort Lauderdale

Summary

Sales Manager with extensive experience in the luxury sales market, specializing in 5-star customer service. Demonstrated ability to drive revenue growth through strategic market development and effective negotiation. Proven track record of achieving sales targets while fostering strong client relationships and maintaining a solution-oriented approach.

Overview

36
36
years of professional experience

Work History

Sales Manager

Concepto/Calligaris Furniture
Fort Lauderdale
01.2023 - Current
  • Currently employed at a luxury retailer specializing in high-end design services and sales of luxury home decor and Italian furniture.
  • Manage all aspects of the customer experience ensuring only 5 Star service and experience. Daily duties include data-base CRM management and new customer acquisition through cold-calling campaigns, direct mail and social media engagement.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Established relationships with key clients, while maintaining existing customer base.
  • Created and presented monthly reports to management on sales performance.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Identified and developed new markets for products or services.

Owner Operator

Blu Bambu Home and Garden LLC
Fort Lauderdale
08.2015 - 12.2022
  • Founded and managed a local home garden design center located in downtown Fort Lauderdale FL
  • Managed all aspect of this $1M YR business from managing day to day business operations of a 4000 square foot retail showroom and design studio which has filled a much needed services to the community.
  • Developed and executed specific sales and marketing strategies/concepts from paper to real-world success to achieving consistent quarterly growth each year of our operations to date.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Created marketing strategies to drive revenue and increase brand visibility.

Director of Business Development

Deluxe Corporation
Fort Lauderdale
07.2008 - 11.2015
  • Sales Director for an Internet company providing wholesale web services to leading enterprises, Internet and mobile application companies in telecommunications, cable, and ISPs, including hosting companies and service providers.
  • Established partnerships that drove revenue and user growth through licensing company products and services.
  • Led the team for a new partner contract and sales process, managing each step from strategy and pipeline development, prospecting, outreach, terms negotiation, contract drafting, negotiation, and execution.
  • Evaluated opportunities and deals for strategic alignment.
  • Developed strong relationships across the organization, including the business, legal, product, marketing, and engineering organizations.
  • I represented the company nationally and abroad as a spokesperson and evangelist for various industry events.
  • Maintained accurate records of all sales activities in CRM systems including contacts made and agreements reached.
  • Developed strong internal relationships across departments in order to effectively manage projects from conception through completion stages.
  • Managed the entire sales cycle process including prospecting, lead generation, qualifying prospects, presenting solutions, negotiating terms and closing deals.

National Account Manager

Hostopia.com
Fort Lauderdale
01.2006 - 01.2008
  • Sales and Marketing position involving cold calling, sales prospecting, and pursuit of inside contacts and sponsors of targeted companies in various verticals. Interfaced daily with different groups within the company, I maintained responsibility for a large book of clients/partners while helping to grow our customer base through the development of a sales marketing plan targeting small businesses and consumers.
  • Provided timely customer service resolution for all escalated issues from national accounts.
  • Participated in trade shows and conventions representing the company's products and services to prospective clients.

Account Executive

Advance Data Exchange (ADX)
San Francisco
01.2005 - 01.2006
  • Account Executive for a West Coast-based EDI technology company. This position, based in Ft. Lauderdale managed a large client base, selling EDI solutions to a wide variety of industries throughout the state of Florida. Clients included a cross-section of the Florida supplier community for large retailers such as Publix and Home Depot. I provided account maintenance and sales using the company's "value-add" sales model, which saved client companies thousands of dollars and increased base revenue.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Monitored competitors' activities and adjusted strategies accordingly.
  • Performed product demos at conferences, meetings, seminars, or other venues as necessary.
  • Identified potential new customers through research of industry trends and competitive analysis.

Senior Sales Consultant

Vigilar
Plantation
01.2001 - 01.2005
  • Senior Sales Consultant in the highly competitive field of IT security, training, and certification. I was responsible for the development of corporate relationships with national industry names and government agencies. With my broad knowledge of existing IT technologies, I sold various IT security products to corporate and government professionals nationwide. As one of the three top producers in 2002, 2003, and 2004, I averaged consistent sales of $100,000 to $150,000 per month, with a yearly total of over $1.5 million.
  • Maintained an up-to-date database of leads, customers and prospects utilizing CRM tools.
  • Managed the entire sales process from prospecting, lead generation, qualification, negotiation and closing.

Account Manager

Executrain
Miami
01.1998 - 01.2001
  • Business-to-business Sales Consultant hired to provide sales and marketing support for this computer software, and Microsoft-sponsored training company. I specialized in consultative technical training for IT professionals within Florida, Dade County. My scope of responsibilities included penetrating target accounts of both established clients and new prospects.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Conducted market research to identify potential customers.

General Manager

Delano South Beach
Miami, Beach
01.1996 - 01.1998
  • Managed a staff of 60 personnel in a luxury hotel restaurant and resort, reporting directly to the Food and Beverage Director.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Recruited, interviewed and hired qualified staff for open positions.

Assistant Maitre D'

American Hawaii Cruises
Honolulu
01.1990 - 01.1996
  • Managed day-to-day operations of restaurants onboard the SS Independence and SS Constitution.
  • Organized reservations for parties of varying sizes, ensuring appropriate seating arrangements.
  • Inspected tables prior to guest arrival for proper presentation and cleanliness standards.
  • Provided training to new waitstaff on proper restaurant etiquette and procedures.
  • Managed the wait staff to ensure efficient table-side service.
  • Greeted and seated guests in a friendly manner.

Education

B.A. -

Virginia Commonwealth University
Richmond, Virginia
01.1990

Skills

  • Exceptional customer service skills and ease of communication
  • Fully computer literate, with a working knowledge of Microsoft Office products, relevant presentation creation tools, and various CRM platforms
  • CRM management reporting proficient for complete sales lifecycle recording and analysis, such as NetSuite, Salesforce, and QuickBooks
  • Fully proficient in high-level consultative or solutions-style selling in a highly competitive and technical environment
  • Working knowledge of TCP/IP protocol, cloud computing, data storage, and archiving, email and web hosting technologies on hybrid, dedicated, or shared platforms
  • Demonstrated knowledge of negotiation tactics, persuasive sales, and closing techniques
  • Experience demonstrating my ability to motivate and inspire others
  • Exemplary interpersonal and verbal communication skills, as well as presentation skills
  • Team-oriented
  • Able to prioritize and multitask
  • Exceptional organizational skills and time management techniques
  • Special attention to detail and follow-up
  • Individuals must exhibit a positive, 'can-do' attitude
  • Strong problem-solving abilities
  • A high degree of honesty, integrity, and sound judgment

Affiliations

25 Year open water swimmer in Hawaii and Florida, Swimming Hall of Fame- Fort Lauderdale

Timeline

Sales Manager

Concepto/Calligaris Furniture
01.2023 - Current

Owner Operator

Blu Bambu Home and Garden LLC
08.2015 - 12.2022

Director of Business Development

Deluxe Corporation
07.2008 - 11.2015

National Account Manager

Hostopia.com
01.2006 - 01.2008

Account Executive

Advance Data Exchange (ADX)
01.2005 - 01.2006

Senior Sales Consultant

Vigilar
01.2001 - 01.2005

Account Manager

Executrain
01.1998 - 01.2001

General Manager

Delano South Beach
01.1996 - 01.1998

Assistant Maitre D'

American Hawaii Cruises
01.1990 - 01.1996

B.A. -

Virginia Commonwealth University

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