JOHN HOOVER

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.
• Developed department processes and procedures to boost customer satisfaction.
• Developed customer loyalty programs to increase customer satisfaction.

Responsible for all aspects of service dept daily operations

• Hired, trained and supervised team of service staff members to meet business goals.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.

Responsible for evening operations and closing facility at shifts end.

• Verified completed projects met approved time, quality, and cost estimates.
• Interacted with employees to demonstrate high standards and mitigate issues effectively.

• Resolved customer complaints in professional and timely manner.
• Hired, trained and supervised team of service staff members to meet business goals.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Met with customers to discuss service needs and offer available solutions.

Responsible for all aspects of service dept daily operations.

• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.