JOHN HOOVER

• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Developed and maintained positive relationships with customers to build rapport and trust.

Responsible for service department operations of the automotive and medium truck shops.

Hired, trained and supervised staff to meet business goals.

Developed departmental processes and procedures so staff is more productive.

Met with customers to discuss service needs and provide a solution.

Closed and submitted warranty repairs to Ford Motor Co in a timely manner.

Developed aggressive advertising campaign with focus on monthly email specials.

• Responsible for all aspects of service dept daily operations

• Responsible for evening operations and closing facility at shifts end

• Responsible for all aspects of service dept daily operations

• Resolved customer complaints in professional and timely manner
• Hired, trained and supervised team of service staff members to meet business goals
• Developed and maintained positive relationships with customers to build rapport and trust
• Met with customers to discuss service needs and offer available solutions
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training