Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Horner

Dane,WI

Summary

Highly motivated and experienced small business owner passionate about entrepreneurship and building successful, sustainable businesses. Demonstrated experience leading teams, launching new products and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships and driving sustainable growth. Above all else I pride myself being a disciplined and hard working individual. Known for a strong work ethic, sound judgement, and ability to stay calm and composed in challenging situations.

Overview

14
14
years of professional experience

Work History

Small Business Owner

Paradise Plus
07.2019 - Current
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.

Restaurant Manager

Rosatis Pizza
01.2012 - 07.2019
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

EMT-B Certification - Emergency Medicine

Madison Area Technical College
Madison, WI
12-2016

Skills

    During past job experience I developed the ability to smoothly And
    Professionally handle the public And people in need when they were often
    Under duress and was able, in all situations to effectively handle whatever
    Concern had arisen I am able to effectively apply my training to any situation
    and achieve the highest quality result

  • Business management and development
  • New business launch
  • Business development
  • Human resources management
  • Team building
  • Negotiation
  • Planning and execution

Timeline

Small Business Owner

Paradise Plus
07.2019 - Current

Restaurant Manager

Rosatis Pizza
01.2012 - 07.2019

EMT-B Certification - Emergency Medicine

Madison Area Technical College
John Horner