Summary
Overview
Work History
Skills
Certification
Timeline
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John Horner

San Antonio

Summary

Dynamic Senior Safety and Compliance Consultant at P3 Propane Safety, adept at regulatory compliance and risk management. Spearheaded comprehensive training programs and developed policies that enhanced operational efficiency. Known for exceptional problem-solving abilities and a commitment to continuous learning, driving significant improvements in compliance metrics and organizational safety standards. Seasoned Compliance Consultant known for high productivity and efficiency in task completion. Skilled in regulatory compliance, risk management, and policy development, ensuring adherence to legal standards and company policies. Excel at communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex compliance landscapes and implement effective solutions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Safety and Compliance Consultant

P3 propane Safety
San Antonio
01.2023 - Current
  • Developed and maintained comprehensive documentation of compliance procedures and policies.
  • Reviewed and updated company policies in response to regulatory changes.
  • Participated in industry forums and workshops to stay informed on compliance best practices and emerging trends.
  • Provided advice on how best to maintain ongoing adherence to applicable laws and regulations throughout the organization.
  • Reviewed records in cases of potential liability and determined compliance actions.
  • Received inquiries and advised on regulations related to programs.
  • Completed in-depth reviews of audit reports, client actions and monitoring activities.
  • Monitored changes in relevant laws and regulations to ensure that the organization is compliant with current standards.
  • Coordinated with various departments to develop effective risk management strategies.
  • Monitored and reported on compliance metrics and performance indicators.
  • Conferred frequently with specialists to stay current on compliance requirements and procedures.
  • Led training sessions for staff on compliance practices and regulatory requirements.
  • Created plans to improve and correct operations in order to stay compliant.
  • Participated in meetings with stakeholders and external organizations concerning regulatory compliance issues.
  • Developed risk management strategies and compliance control plans.
  • Produced reports outlining assessments completed and follow-up recommendations.
  • Helped to investigate fraud and identify risks in collaboration with risk management staff.
  • Developed training materials related to compliance topics for employees across all departments.
  • Tested applicants with oral, written or practical tests, depending on licensing requirements.
  • Followed up with licensees to verify adherence to requirements.
  • Pursued continuous learning opportunities regarding latest compliance and procedural changes.
  • Performed regular compliance audits and presented findings to management.
  • Provided guidance on appropriate corrective action in response to identified noncompliance issues.
  • Verified documentation against compliance standards and communicated deficiencies to resolve issues.
  • Advised senior management on best practices regarding regulatory compliance matters.
  • Established and maintained relationships with regulatory bodies and external compliance advisors.
  • Assisted in the development of compliance training materials and online resources.
  • Reviewed company policies against best practices to better understand level of compliance.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.

Director of Safety and Compliance

Meritum Energy Holdings
San Antonio
08.2021 - 10.2022
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Promoted a culture of innovation and encouraged staff to contribute ideas.
  • Represented the organization at industry events, conferences, and public meetings.
  • Coordinated resources across departments to maximize productivity levels.
  • Assessed employee performance against established benchmarks or targets.
  • Identified opportunities for improvement in operational performance metrics.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with regulatory bodies to ensure compliance with laws and standards.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Managed crisis situations to minimize impact on operations and reputation.
  • Identified opportunities for process optimization through data analysis.
  • Ensured compliance with all relevant regulations, policies and procedures.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Regional Manager

Meritum Energy Holdings
San Antonio
04.2017 - 08.2021
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Resolved conflicts between customers and employees within the region.
  • Produced thorough, accurate and timely reports of project activities.
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Expanded business, developed revenue and managed market gains.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Identified and developed top talent to promote performance-oriented culture.
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Developed and implemented clear policies and procedures across multi-state area.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Improved individual location efficiency through effective leadership restructure.
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Hired talented, trainable team members, and drove new business strategies to grow revenues.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Maximized branch revenue by optimizing daily operations.
  • Aligned procedures and protocols with changing business demands.
  • Mentored and guided general managers on proper processes and methodologies.
  • Created and maintained relationships with key customers in the region.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Identified new business opportunities through market research and industry trends.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Developed and implemented strategies to increase market share in the region.
  • Reviewed monthly reports from individual districts regarding sales figures and other metrics.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Achieved cost-savings by developing functional solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Operations Manager

Ferrellgas
San Antonio
03.2010 - 04.2017
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Built strong operational teams to meet process and production demands.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Responded to information requests from superiors, providing specific documentation.
  • Connected with clients and developed strategies to achieve sales and customer service goals.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Measured and reviewed performance via KPIs and metrics.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Enforced federal, state, local and company rules for safety and operations.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Managed scheduling, training and inventory control.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Presented performance and productivity reports to supervisors.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created detailed reports on the performance of individual departments within operations.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Motivated and evaluated personnel for performance improvement and goal achievement.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Addressed customer concerns with suitable solutions.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.
  • Achieved cost-savings by developing functional solutions to problems.

Skills

  • Regulatory compliance
  • Compliance auditing
  • Employee training
  • Policy writing
  • Risk management
  • Crisis management
  • Attention to detail
  • Continuous learning
  • Problem solving
  • Business operations
  • Policy enforcement
  • Regulatory issues
  • Conflict resolution
  • Risk mitigation
  • Internal auditing
  • Field inspections
  • Safety audit support
  • Emergency action planning
  • Investigative reporting
  • Training and development
  • Investigation tactics

Certification

  • Railroad Commission of Texas Certifications
  • LPG Category E Wholesale and Retail Management
  • CNG Wholesale and Retail Management
  • LNG Wholesale and Retail Management
  • IACET Approved Trainer
  • CETP Certified Instructor
  • CETP Certified Proctor
  • CETP Certified Skill Assessor
  • PEP Recognized Instuctor

Timeline

Senior Safety and Compliance Consultant

P3 propane Safety
01.2023 - Current

Director of Safety and Compliance

Meritum Energy Holdings
08.2021 - 10.2022

Regional Manager

Meritum Energy Holdings
04.2017 - 08.2021

Operations Manager

Ferrellgas
03.2010 - 04.2017

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John Horner