John Houser
Twin Falls,USA
Summary
Dedicated Maintenance Supervisor offering 12 years of successful team management maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Facilities Director
Chick Fil A Twin Falls
04.2025 - Current
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Served as point of contact for internal and external customers seeking support and information.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Financial and Facility Director
Chick-fil-A Twin Falls
07.2012 - 01.2025
- Developed and modified financial plans and policies to achieve organizational goals and objectives.
- Executed leadership in financial management, consolidated reporting, internal controls and fiscal compliance activities.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Created financial dashboards to provide insights into key performance indicators.
- Developed strategic plans for day-to-day financial operations.
- Reviewed historical records, current operational data and forecasting information to identify opportunities.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Analyzed business processes to identify cost savings and operational efficiencies.
Nursing Student
St. Lukes Physician Center Renaissance
11.2009 - 07.2012
- Prepare and administer oral and parenteral medications.
- Administer immunizations for all ages.
- Obtain and record vital signs.
- Perform treatments and procedures as instructed- within scope or practice.
- Assist with procedures as needed.
- Prepare patients for examinations and procedures.
- Maintain medication and immunization records.
- Perform telephone and in-person communications (messages, pharmacy, referrals, scheduling).
- Perform job duties in a team-oriented approach.
- Strong observation skills
- Reviewed charts, doctor notes and test results to gather information on patients.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Evaluated patient histories, complaints, and current symptoms.
- Managed patients recovering from medical or surgical procedures.
- Recorded details regarding therapies to keep patient charts updated.
Senior Gold Technical Support Technician
Dell Computers
02.2001 - 11.2009
- Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
- Demonstrated proficiency in telephone and front-desk reception within a high-volume environment. De-escalation upset/angry customers researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service
- Helped streamline repair processes and update procedures for support action consistency.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Offered assistance in implementing and developing training programs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Monitored system performance to identify potential issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
Quality Assurance Technician
Clear Springs Foods
02.1993 - 04.2001
- Excellent knowledge and working experience in with test planning, test execution and test results analyses
- Managed over 60 employees
- Maintain and operated very high tech newly patented machinery.
- Revamped tools used on the production floor to help ergonomics.
- Processed daily, weekly, and monthly production reports
- Maintained plant inventory
- Observed FDA and HACCP paperwork on an hourly and daily base.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Routinely tested products to align temperature, specifications, and ingredient levels with best practices and quality standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Developed quality assurance plans by conducting hazard analyses, identifying critical control points and establishing critical limits.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Education
Associate in Arts and Science - Major Nursing
College Of Southern Idaho
Twin Falls, Idaho07.2012
Skills
Telephone & Front Desk Reception
Customer Service
Filing
Database & Records Management
Executive & Administrative Support
Reports & Spreadsheets
Complaint Handling
Data Entry (40 WPM)
Software Skills
Microsoft Certified Professional
Word
Excel
PowerPoint
Access
Outlook
Windows Windows11/ Windows 10/Vista/XP /2000/98/DOS
SharePoint
Front page
Networking
Landscaping management
HVAC systems
Building maintenance
Plumbing systems
Electrical systems
Janitorial
Vendor coordination
Landscape maintenance
Cabling
Record keeping
Work order management
Waste management
Utilities
Security systems
Inventory stocking
Building walk-throughs
Building operations
Signage
Maintenance
Grounds maintenance
Alarm systems
Equipment set up
Construction
Work orders
Repairs and maintenance
Accomplishments
- Phi Theta Kappa International Scholar Laureta Program Delegation of Nursing to the Commonwealth of Australia.
- Chick fil A I Won The Biggest Loser Award As the Financial Director Of Our Store. I Was able To Lower Our Financial Cost To the Lowest In The Company.
- Dr. James R. Taylor Award Recognizing The Nursing Student With The Highest Academic Achievement In Nursing School, Awards, College of Southern Idaho
- Presidents Honors Award Spring 2010, Awards, College of Southern Idaho Presidents Honors Award Fall 2010, Awards, College of Southern Idaho Presidents Honors Award Spring 2011
- Dell Computers Recognition, CE Champion Platinum, Silver, and Bronze, Awards, Dell CTS Portables Circle of Excellence Q1-Q4 FY04, Awards, Dell CTS Portables Circle of Excellence Q1-Q4 FY05, Awards, Dell GTS TOP Award Q1-Q4 FY08.
Certification
- CPR
- HealthCare Provider American Heart Association
- First Aid
- National Safety Council and American Red Cross
- MCP
- Microsoft Certified Professional
- LPN
- Licensed Practical Nurse
- IV Certified
- Leadership Certified
- CNA
- Certified Nurses Aid
Timeline
Facilities Director
Chick Fil A Twin Falls
04.2025 - Current
Financial and Facility Director
Chick-fil-A Twin Falls
07.2012 - 01.2025
Nursing Student
St. Lukes Physician Center Renaissance
11.2009 - 07.2012
Senior Gold Technical Support Technician
Dell Computers
02.2001 - 11.2009
Quality Assurance Technician
Clear Springs Foods
02.1993 - 04.2001
Associate in Arts and Science - Major Nursing
College Of Southern Idaho
Awards
Chick fil A I Won The Biggest Loser Award As the Financial Director Of Our Store. I Was able To Lower Our Financial Cost To the Lowest In The Company.
Dr. James R. Taylor Award Recognizing The Nursing Student With The Highest Academic Achievement In Nursing School, Awards, College of Southern Idaho Presidents Honors Award Spring 2010, Awards, College of Southern Idaho Presidents Honors Award Fall 2010, Awards, College of Southern Idaho Presidents Honors Award Spring 2011,
Dell Computers Recognition, CE Champion Platinum, Silver, and Bronze, Awards, Dell CTS Portables Circle of Excellence Q1-Q4 FY04, Awards, Dell CTS Portables Circle of Excellence Q1-Q4 FY05, Awards, Dell GTS TOP Award Q1-Q4 FY08
Community Service
- Mustard Tree Health Care Clinic, Twin Falls, Idaho, 2011-08, 2012-07, Nursing Duties
- Idaho Food Bank, 2012-06, 2012-06, Give food to people in need.
- Relay for Life, 2011-05, 2011-05, Help raise money and participate in the relay
- Wendell EMS, 2012-01, 2012-01, Helped move EMS and fire equipment to a new location, and took EMS Calls
- Idaho Wound Warrior Program, 2011-08, 2011-09, Raised Money for soldiers to go on hunting and fishing trips in the state of Idaho
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