John Howard
Hamilton,OH
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Assistant Used Car Manager
Performance Honda
Fairfield , Ohio
09.2021 - Current
- Supervised daily operations of the Used Car Department, including staff scheduling, customer service standards, and financial goals.
- Conducted detailed inspections of pre-owned vehicles before making them available for sale.
- Reviewed customer complaints pertaining to vehicle purchases and took corrective action when necessary.
- Assisted customers during test drives by providing product information as needed.
- Reviewed and controlled used vehicle inventory to maintain accurate supply.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Assitstant Service Manager
Superior Acura
Fairfield, Ohio
08.2008 - 09.2021
- Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
- Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
- Developed new processes to improve efficiency and effectiveness of services offered by the organization.
- Assigned tasks to technicians based on their skill level and experience.
- Developed procedures for documenting customer complaints, tracking resolution efforts, and providing follow-up communication.
- Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Adhered to customer service standards to foster satisfaction and retention.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Motivated and supported employees to maintain low turnover.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Parts Counter Person
Jeff Wyler Honda
Cincinnati, Ohio
10.1999 - 08.2008
- Assisted customers with parts selection and ordering.
- Provided technical advice regarding parts and accessories.
- Researched parts availability, pricing and delivery times.
- Verified stock to ensure accuracy of inventory records.
- Organized shelves in order to create an efficient working environment.
- Processed customer orders for automotive parts, supplies and tools.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Responded promptly to customer inquiries via telephone, email or chat applications.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Received, examined and reshelved returned parts.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Opened crates to replenish stocked items in proper aisles.
- Performed complimentary services, battery installation, testing and wiper installations.
- Developed strategic sales initiatives to pitch products and services.
- Located and labeled parts to maintain organized inventory of stock.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Cross-sold additional products and services to purchasing customers.
- Collaborated with other members of sales team to reach targets.
Shipping and Receiving Associate
SAVAGE AUTO SUPPLY
HAMILTON, OHIO
11.1996 - 01.1999
- Prepared outbound shipments for delivery by selecting appropriate packages and labeling with required information.
- Loaded and unloaded trucks using a forklift or pallet jack in a safe manner.
- Inspected products to ensure they met quality standards prior to shipment.
- Maintained accurate records of received goods and shipped orders in computerized inventory system.
- Created shipping labels using various software programs including FedEx Ship Manager and UPS Worldship.
- Picked materials from warehouse shelves based on customer orders for shipment preparation.
- Organized warehouse space for efficient storage of goods.
- Received and verified incoming shipments to ensure accuracy of order quantities and product types.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Organized deliveries by sorting and stocking receivables
- Monitored merchandise received and shipped from facility in computer system.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
Education
High School Diploma -
Hamilton High School
Hamilton, OH06-1996
Skills
- Sales Presentations
- Customer Relationship Building
- Customer Billing
- Operations Management
- Customer Service
- Brand Marketing
- Appointment Scheduling
- Teamwork and Collaboration
- Organizational Skills
- Reliability
- Client Retention
- Interpersonal Skills
- Attention to Detail
- Rapport and relationship building
- Effective Communication
- Professionalism
- Task Prioritization
- Adaptability
- Relationship Building
Timeline
Assistant Used Car Manager
Performance Honda
09.2021 - Current
Assitstant Service Manager
Superior Acura
08.2008 - 09.2021
Parts Counter Person
Jeff Wyler Honda
10.1999 - 08.2008
Shipping and Receiving Associate
SAVAGE AUTO SUPPLY
11.1996 - 01.1999
High School Diploma -
Hamilton High School
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