Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Howland

Bristol,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Personal Lines

The Hartford
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Licensed Insurance Broker

Self-employed
09.2022 - Current
  • Managed all aspects of the insurance renewal process, from reviewing current policies to negotiating new terms with carriers and presenting updated options to clients.
  • Educated clients on available insurance products and services, helping them make informed decisions about their coverage.
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.

Member Service Representative

Caonnecticare
08.2018 - 02.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Customer Service Representative

Faneuil
04.2016 - 02.2019
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Producer License - Life And Health Insurance

Xcel Solutions
08.2022

HVAC/R - HVAC/R Installation And Repair

Porter And Chester Institute
Watertown - Oakville, CT

Liberal Arts-No Degree - Math And Science

Naugatuck Valley Community College
01.2003

Skills

  • Customer Needs Assessment
  • Product Knowledge
  • CRM Tracking
  • Licensed Insurance Agent
  • Customer Service
  • Customer follow-up
  • CRM Software
  • Problem resolution
  • Conflict resolution
  • Payment processing
  • Call management

Certification

Aug 2022 Licensed/Insurance Producer (Health and Life)

Timeline

Customer Service Representative/Personal Lines

The Hartford
08.2024 - Current

Licensed Insurance Broker

Self-employed
09.2022 - Current

Member Service Representative

Caonnecticare
08.2018 - 02.2022

Customer Service Representative

Faneuil
04.2016 - 02.2019

HVAC/R - HVAC/R Installation And Repair

Porter And Chester Institute

Liberal Arts-No Degree - Math And Science

Naugatuck Valley Community College

Producer License - Life And Health Insurance

Xcel Solutions

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John Howland