JOHN H. PORTER
Soddy-Daisy,US
Summary
Dynamic professional with a versatile background in management and operations. Known for strong analytical thinking and effective communication, contributing to team success and operational excellence. Ready to optimize processes and drive impactful results.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Manager
Infinity Flux
Hixson, TN
11.2014 - 07.2023
- Played integral role in developing a start-up from concept to thriving business.
- Developed and implemented strategic plans to optimize resource allocation and workflow processes.
- Mentored junior staff, fostering professional growth and improving team performance metrics.
- Managed budget planning and forecasting, ensuring alignment with organizational goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Cultivated customer interest through promotional marketing on social media.
Shift Leader
Buffalo Wild Wings
Chattanooga, TN
06.2007 - 08.2014
- Supervised daily operations and ensured compliance with health and safety standards.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Managed inventory levels, coordinating supply orders to minimize shortages.
- Implemented customer service protocols, enhancing guest satisfaction and experience.
- Resolved customer complaints swiftly, maintaining positive relationships and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Assistant Manager
RaceTrac
Kimball, TN
06.2000 - 02.2004
- Led team in achieving operational excellence through process optimization and workflow improvements.
- Implemented inventory management systems to reduce waste and improve stock accuracy.
- Analyzed sales data to identify trends, drive promotional strategies, and maximize profitability.
- Collaborated with upper management on strategic planning initiatives to support business growth objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Business Analytics
University of Tennessee
Chattanooga, TN, US12-2027
Associate of Science - Management
Chattanooga State Community College
Chattanooga, TN12-2025
Skills
- Business analysis
- Team leadership
- Microsoft Office Suite
- Time management
- Customer relationship management (CRM, skill not tool)
- Problem-solving
- Attention to detail
- Verbal and written communication
- Decision-making
- Analytical thinking
- Stakeholder engagement
- Strategic thinking
Accomplishments
- Supervised team of 30 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
- Increased sales through social medial promotion and in-person interactions.
- Developed policies to ensure customer retention and positive feedback.
- Managed customer experience through use of sales techniques.
Certification
Microsoft Office Specialist Training - Excel Associate 2026
Timeline
Manager
Infinity Flux
11.2014 - 07.2023
Shift Leader
Buffalo Wild Wings
06.2007 - 08.2014
Assistant Manager
RaceTrac
06.2000 - 02.2004
Associate of Science - Management
Chattanooga State Community College
Bachelor of Science - Business Analytics
University of Tennessee
WEBSITES, PORTFOLIOS, PROFILES
www.linkedin.com/in/therealjohnhporter