John Huang
Alhambra ,CA
Summary
Overview
10
10
years of professional experience
Work History
Store Manager
Little Swan Bakery
04.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Insurance Financial Advisor
New York Life Insurance Co
05.2020 - 04.2022
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Store Supervisor
Little Swan Bakery
10.2014 - 01.2020
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Answered product questions and assisted customers in selection and checkout.
- Enhanced customer experience through attentive service and prompt resolution of issues.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Business Finance - Finance
University of California, Riverside
Riverside, CA06.2019
Skills
- Problem-Solving
- Customer Relations/Customer Service
- Multitasking and Organization
- Store operations
- Training and mentoring
- Retail Inventory Management
- Supply Ordering/Inventory Control
- Documentation And Reporting
- Relationship building and management
Languages
English
Professional Working
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Store Manager
Little Swan Bakery
04.2022 - Current
Insurance Financial Advisor
New York Life Insurance Co
05.2020 - 04.2022
Store Supervisor
Little Swan Bakery
10.2014 - 01.2020
Bachelor of Business Finance - Finance
University of California, Riverside
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