JOHN R. HUDSON
Fishers,IN
Overview
8
8
years of professional experience
Work History
IT Technical Support Technician
03.2022 - Current
- Managed client facing relationships, Provided IT Support, VOIP Phone Support, and Technology
- Advancement needs for clients around United States
- Hardware Installation and Support
- Team Leadership and building
- Training others within
- Project Management
- Antivirus & Malware Removal and Program Install
- Active Directory Management
- RMM Policy Preventative Maintenance
- Software Installation and Software Support
- Network Installation and Internet & LAN Connectivity
- Backup and Recovery
IT Support Technician
TECHRYAN INC
01.2019 - 02.2022
- Provided IT Support, VOIP Phone Support, and Technology Advancement needs for 180 clients around Indianapolis
- Hardware Installation and Support
- Project Management
- Antivirus & Malware Removal and Program Install
- Active Directory Management
- RMM Policy Preventative Maintenance
- Software Installation and Software Support
- Software Training for 2 New Employees
- Network Installation and Internet & LAN Connectivity
- Backup and Recovery
IT Support Technician
COMPUTERS IN MINISTRY
03.2017 - 01.2019
- Tier 1 and 2 IT support with Salesforce Ticketing
- Provided IT support to 80 clients in the Wesleyan Church headquarters
- Provided Clear Communication and Customer Service
- Project Management
Software Support Analyst
BLACKBAUD INC
Indianapolis, IN
05.2016 - 02.2017
- Provided phone and chat support for the donation software Raiser’s Edge
- Displayed expert troubleshooting skills while also following through with a resolution in first contact
- Held great adherence, maintained a customer satisfaction goal, and kept positive attitude always
- Blackbaud Raiser’s Edge Software Certified in 3 months
Warehouse Manager/ Machine Technician
BEACH CITIES VENDING
Carson, CA
04.2015 - 03.2016
- Carried out repairs, cleaned, and the installed at locations for multiple models of machines, all while overseeing everyday processes of the warehouse
- Completed 100% of contracted machine installation deadlines on time
- Successfully managed 10 employees in the warehouse who were in charge of carrying out everyday tasks.
Education
Bachelors of Science - Computer Engineering Technology and Information Systems
Purdue University
May 2014
Skills
- CERTIFICATIONS AND SOFTWARE PROFICIENCY
- COMPTIA A certification
- N-Able Remote Management
- MSP360 Offsite Backup
- Atera Remote Patch Management
- Microsoft and Google Administrator and Device Manager
- Microsoft Teams
- Experienced in all Microsoft Office programs
- Conference Calling Software (zoom, teams meetings)
- Jobber, Trello, Slack
- Raiser’s Edge, Citrix Server connections
- Programming Language Experience; HTML, Python, C
Timeline
IT Technical Support Technician
03.2022 - Current
IT Support Technician
TECHRYAN INC
01.2019 - 02.2022
IT Support Technician
COMPUTERS IN MINISTRY
03.2017 - 01.2019
Software Support Analyst
BLACKBAUD INC
05.2016 - 02.2017
Warehouse Manager/ Machine Technician
BEACH CITIES VENDING
04.2015 - 03.2016
Bachelors of Science - Computer Engineering Technology and Information Systems
Purdue University