
Dynamic management professional with extensive experience at Verizon, excelling in operational leadership and project management. Proven track record of enhancing performance in underperforming divisions, driving capital and customer service goals. Exceptional communicator skilled in developing talent and implementing quality control measures to ensure operational excellence.
Designed and implemented a corporate wide quality improvement program aimed at cutting expenses while significantly improving customer service targets. Personally presented program across all Bell Atlantic divisions. Effective communication to all levels of employees within an organization as well as external stakeholders and members of the board. Earned a reputation for setting and exceeding financial and customer service metrics. Skilled at identifying and correcting performance deficiencies across various facets of an organization.