Inbound Team Lead
Universal Logistics Holdings Inc.
10.2016 - 06.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.