Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

John Hull

Jacksonville,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

38
38
years of professional experience

Work History

Customer Service Representative

Horner XPress
09.2020 - 04.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Swimming Pool Technician

Batts Pools
04.2018 - 09.2020
  • Managed pool and facility hygiene, equipment upkeep, pump operation, and chemical levels.
  • Developed strong working relationships with suppliers/vendors for better pricing options on parts/equipment needed.
  • Collaborated with other technicians for complex installations, repairs, and renovations to deliver high-quality results.
  • Exceeded company objectives consistently through diligent work ethic and commitment towards continuous improvement.
  • Maintained accurate records of all services performed for easy reference in case of future concerns or repeat business opportunities.
  • Enhanced customer satisfaction by providing timely and efficient pool maintenance services.
  • Improved client relationships through clear communication, attentive service, and consistent follow-ups on completed jobs.
  • Identified potential problems proactively during routine checks and performed preventive maintenance accordingly.
  • Proficiently operated specialized tools such as vacuum systems, pumps, filters, heaters, chlorinators for various service needs.
  • Assisted in training new hires to ensure they were prepared for the tasks ahead, contributing to overall team success.
  • Managed inventory and supplies to ensure timely completion of projects without delays or shortages.
  • Handled dangerous chemicals and testing materials safely and according to established procedures.
  • Vacuumed pools, emptied skimmers, and removed debris.
  • Installed energy-efficient equipment upgrades to reduce client utility costs in the long run.
  • Reduced pool downtime by promptly identifying and resolving technical issues.

Pool Design and Construction Management

Clift And Company Pools And Spas
03.1989 - 03.2015
  • Increased accuracy in project estimation by assisting with detailed take-offs, material lists, and labor requirements calculations.
  • Upheld contract compliance within projects by closely monitoring scope changes while maintaining open lines of communication with relevant parties involved.
  • Determined project schedule and construction sequencing for optimal efficiency.
  • Streamlined procurement processes by managing supplier relationships and monitoring inventory levels for materials and equipment.
  • Ensured quality control through diligent inspection of work performed on-site and promptly addressing any issues.
  • Strengthened client relationships through proactive communication about project status updates, milestones achieved, or changes needed.
  • Improved project efficiency by assisting in the development and implementation of construction management plans.
  • Collaborated effectively with architects, engineers, subcontractors, and other professionals to ensure seamless coordination throughout projects.
  • Elevated team morale with regular recognition of individual and group achievements, fostering a positive work environment.
  • Provided exceptional customer service to clients, addressing concerns promptly and professionally throughout the project lifecycle.
  • Assisted in the successful completion of projects by providing administrative support to the construction management team.
  • Contributed to sustainable construction practices through research into new materials or methods that reduce environmental impact or promote energy efficiency.
  • Optimized resource utilization by analyzing workload distribution among team members regularly for balanced allocation of tasks.
  • Expedited permit acquisition process by gathering required documentation and submitting applications accurately and promptly.
  • Assisted in the continuous improvement of construction management processes by gathering feedback from team members and implementing necessary changes.
  • Reduced project delays by maintaining accurate documentation and ensuring timely communication between stakeholders.
  • Supported risk mitigation strategies with thorough analysis of potential hazards during pre-construction phases.
  • Enhanced team productivity by coordinating schedules, resources, and equipment for multiple projects.
  • Supported cost control efforts with effective budget tracking, monitoring expenditures, and identifying potential savings.
  • Contributed to safe working environments through strict adherence to safety guidelines and participation in safety training sessions.
  • Facilitated smooth project execution by preparing comprehensive progress reports and updating stakeholders regularly.
  • Coordinated work of multiple contractors.

Sonar Technician

U.S Navy
03.1985 - 03.1989
  • Analyzed multiple data inputs across active and passive acoustic, Expendable Bathythermograph (XBT) and tactical oceanographic.
  • Calculated maneuvers and provided commander with operational and situational reports along with depth, range and system statuses.
  • Maintained detailed records of sonar equipment maintenance, repairs, and upgrades for efficient tracking purposes.
  • Conducted thorough analysis of acoustic data, contributing to successful missions and overall team objectives.
  • Enhanced situational awareness for crew members by providing timely updates on relevant underwater activity detected via sonars.
  • Maintained COMSEC and INFOSEC in operations and actions to preserve operational integrity.
  • Updated documentation such as technical manuals and equipment maintenance records.
  • Conducted passive and active sonar searches for suspected targets.
  • Operated Combat Systems Operational Sequencing System (CSOSS) throughout casualty responses/operations and normal operations.
  • Generated acoustic data media recordings and prepared media for shipment.
  • Adjusted equipment and system filters to mitigate biological and environmental impacts on acoustic data.
  • Recommended evasive actions, course and speed changes and silent running actions.
  • Ensured accuracy in all readings by strictly adhering to established protocols for data collection and analysis.
  • Acted as a reliable resource for fellow crew members, answering questions about sonar equipment and offering guidance when needed.
  • Performed critical adjustments to sonar equipment during missions, ensuring optimal functionality under pressure.
  • Managed inventory of essential supplies and spare parts needed for maintaining top-notch performance of all sonar equipment.
  • Provided valuable input during briefings, offering insights from past experiences that informed strategic planning efforts.
  • Streamlined processes for acquiring real-time information, improving decision-making capabilities during operations.
  • Enhanced team communication by providing clear and concise reports on sonar data findings.
  • Aided in the development of innovative sonar techniques, staying current with industry advancements and trends.
  • Improved operational readiness, consistently calibrating and testing sonar systems in various conditions.
  • Demonstrated strong problem-solving abilities when encountering unexpected challenges or malfunctions within the sonar system.
  • Supported safe navigation for the vessel with accurate detection of underwater objects and potential hazards.
  • Regularly participated in drills, sharpening technical skills while strengthening teamwork among shipmates.
  • Safeguarded sensitive information by diligently following security protocols for handling classified materials.
  • Increased sonar equipment efficiency by performing regular maintenance and troubleshooting tasks.
  • Figured range predictions for targets and real-time propagation changes.

Education

Associate of Arts - Telecommunications

Florida Community College Jacksonville
Jacksonville, FL
03.1989

No Degree - Telecommunications

Southern Illinois University Carbondale
Carbondale, IL
10.1985

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Professional telephone demeanor
  • Call Center Operations

Timeline

Customer Service Representative

Horner XPress
09.2020 - 04.2023

Swimming Pool Technician

Batts Pools
04.2018 - 09.2020

Pool Design and Construction Management

Clift And Company Pools And Spas
03.1989 - 03.2015

Sonar Technician

U.S Navy
03.1985 - 03.1989

Associate of Arts - Telecommunications

Florida Community College Jacksonville

No Degree - Telecommunications

Southern Illinois University Carbondale

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John Hull