John Humphrey
Houston,TX
Summary
*) Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. . Energetic *) Leader successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
5
5
years of professional experience
Work History
General Manager
Tim Hortons
Houston , TX
10.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Analyzed sales data to identify opportunities for growth.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Trained and supervised staff members in all aspects of restaurant operations.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Trained personnel on proper cleaning techniques aimed at eliminating microbial hazards from work surfaces and equipment utilized in manufacturing operations.
- Conducted food safety assessments to ensure compliance with local, state and federal regulations.
- Monitored employee hygiene practices and ensured adherence to safe food handling standards.
- Investigated customer complaints regarding food safety issues.
- Provided guidance on proper labeling requirements for all products manufactured or distributed.
- Ensured that all employees had received appropriate training in HACCP principles and other relevant topics related to food safety management systems.
- Reviewed supplier documentation including ingredient specifications, allergen statements, certificates of analysis. prior to product acceptance.
Store Manager
Tim Hortons
Katy, TX
06.2021 - 10.2023
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Provided support in resolving scheduling conflicts between employees.
- Monitored changes in labor needs to ensure compliance with relevant laws and regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Opened store in accordance with corporate policies and procedures.
Manager's Assistant
Popeyes® Louisana Kitchen
Katy , TX
01.2022 - 06.2024
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Performed daily temperature checks of freezers and refrigerators and documented results.
- Ensured compliance with food safety regulations and standards.
- Conducted regular inspections of kitchen premises and equipment to identify potential risks and hazards.
- Developed and implemented food safety policies, procedures, and best practices in accordance with local laws.
- Trained staff on proper hygiene, sanitation, and food handling protocols.
- Monitored the use of personal protective equipment by employees.
Shift Leader
Popeyes® Louisana Kitchen
Victoria, TX
09.2019 - 05.2022
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Education
GED -
Goliad High School
Goliad, TX05-2017
Skills
- Account Management
- Customer Relationship Management
- Operations Oversight
- Workflow Planning
- Business Administration
- Program Administration
- Financial Administration
- Customer Retention
- Schedule Management
- Sales
- Staff Supervision
- Customer Service
- Document Translation
- Bilingual in English - Spanish
- Program Management
- System Administration
- Dashboard creation
- Data consolidation
- Computer Networking
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
General Manager
Tim Hortons
10.2023 - Current
Manager's Assistant
Popeyes® Louisana Kitchen
01.2022 - 06.2024
Store Manager
Tim Hortons
06.2021 - 10.2023
Shift Leader
Popeyes® Louisana Kitchen
09.2019 - 05.2022
GED -
Goliad High School
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