John Huss
Cheswick,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Transportation Operations Manager
ECM/Pitt Ohio
04.2013 - Current
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Collaborated with planner to schedule and implement backhaul processes to meet third-party backhaul goals.
- Developed criteria and application instructions for federal and state public transportation programs.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Oversaw team of drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Organized records of vehicles, schedules and completed orders.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed SLA's for carriers and logistics providers, meeting defined requirements through daily management and process improvements.
- Employed standards to save overtime hours for substantial savings in labor costs.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained and guided team members to maintain high productivity and performance metrics.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
General Manager of Food Service
Valentines Bar And Grill
01.2001 - 04.2013
- Tracked food production levels, meal counts, and supply costs.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of team members.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
- Formulated and implemented marketing strategies to increase sales and customer loyalty.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Developed unique events and special promotions to drive sales.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
High School Diploma -
Springdale High School
Springdale, PA06.1999
Skills
- Load Planning
- Route Optimization
- Freight Management
- Fleet Management
- Internal Loss Prevention
- Cost Control and Tracking
- Shipment Coordination
- Performance Maximization
- Safety Regulations Implementation
- Safety Management
- Vendor Management
- Tariff Coding System
- Materials Management
- Route Planning
- Policy Development
- Budget Control
Timeline
Transportation Operations Manager
ECM/Pitt Ohio
04.2013 - Current
General Manager of Food Service
Valentines Bar And Grill
01.2001 - 04.2013
High School Diploma -
Springdale High School