John Huynh
Bellevue
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Area Operations Manager
Dave & Buster's
09.2022 - Current
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Led training programs for staff, enhancing team performance and service quality.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Managed inventory control systems to optimize stock levels and reduce waste.
- Developed strategic initiatives to enhance guest experience and drive revenue growth.
- Analyzed operational metrics to identify trends and inform decision-making processes.
- Fostered a positive work environment, promoting teamwork and employee engagement across locations.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Established effective communication channels between departments, improving collaboration and information sharing across the organization.
Food & Beverage Supervisor
Courtyard by Marriott Bellevue
09.2021 - Current
- Scheduling, Training, Mentoring Staff including Servers, Bartenders & Cooks
- Inventory tracking, ordering, and processing
- Process invoices to keep accounts current
- Oversee daily operations of the restaurant and bar while maintaining top customer service & scoring
- Collaborate with the Executive Chef on menu changes, pricing and banquet/event bookings
- Understand and adapt to daily forecasts and customer trends
- Enforce all local health department sanitation laws and upkeeping food safety processes
- Ensure that food costs and labor costs achieve target goals
- Interview and hire associates
Back of House Director & Training Director
Chick-fil-A
04.2020 - 09.2021
- Perform administrative duties and labor management while tending to customer issues
- Reinforce the culture and policies of CFA for accurate brand representation
- Maintained kitchen equipment, inventory, and supply ordering
- Reduced Food Cost through inventory tracking and food rotation
- Able to increase sales with strategic and creative methods with complete buy in
- ServSafe Certified to uphold food safety compliance and kept store inspection ready
- Trained and promoted team members in leadership positions and manager positions
Senior Payroll Specialist
Paycom Corporate
09.2016 - 03.2020
- Maintained current knowledge of HR/Payroll systems in managing client accounts
- Train clients in the use of the Paycom system, proactively identifying new client users and providing one-on-one system training when appropriate
- Investigate, troubleshoot, and resolve a high volume of client inquiries received through both phone and e-mail while anticipating additional questions and needs
- Provide proactive service and consultation to maximize client employee usage and overall system utilization
- Senior roles included training other colleagues and leading teams to surpass company standards (KPI)
- Determine appropriate resources necessary for each client inquiry and issue resolution
- Coordinate with internal departments and higher-level specialists as needed to resolve client projects
- Implemented system software for new client accounts over calls, zoom meetings and emails
- Actively engage in continuous learning and self-improvement to complete required training programs, enhance system knowledge, and stay up to date on legislation impacting client
Restaurant Manager
Chick-fil-A
03.2015 - 09.2016
- Perform administrative duties and labor management while tending to customer issues
- Control labor costs by training team members to work efficiently and effectively
- Maintained kitchen equipment and store maintenance
- Build relationships with customers through the brand name and extra mile service
- Managed a $6 million revenue restaurant to be top 3 in the state
- ServSafe Certified to uphold compliance in day to day operations
- Maintain day to day financial responsibilities
Education
Bachelor of Science - Economics
University of California, Riverside
06.2010
Skills
- Inventory monitoring
- Staff supervision
- Compliance management
- Facility management
- Customer and vendor relations
- Organizational skills
- Staff training/development
Timeline
Area Operations Manager
Dave & Buster's
09.2022 - Current
Food & Beverage Supervisor
Courtyard by Marriott Bellevue
09.2021 - Current
Back of House Director & Training Director
Chick-fil-A
04.2020 - 09.2021
Senior Payroll Specialist
Paycom Corporate
09.2016 - 03.2020
Restaurant Manager
Chick-fil-A
03.2015 - 09.2016
Bachelor of Science - Economics
University of California, Riverside
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