Summary
Overview
Work History
Education
Skills
Timeline
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John Hwee

Dublin,California

Summary

Results-driven leader with extensive experience in delivering innovative, customer-focused solutions that consistently exceed business objectives. Collaborate with cross-functional teams and stakeholders to transform complex requirements into scalable, secure, and reliable applications or services, ensuring flawless and on-time implementations. Build strong global teams, partnerships, and customer satisfaction; deliver innovative and cost-effective solutions that exceed expectations.

Overview

25
25
years of professional experience

Work History

Director of IT

Duraflame, Inc.
Henderson, NV
07.2019 - Current
  • Develop and manage critical SaaS and on-premises business applications, leverage offshore teams to deliver new web applications that reduced customer service labor hours and eliminated customer deductions and fines
  • Define, implement, and enforce IT cybersecurity policies and standards across 10 domestic manufacturing sites to ensure 100% network and system availability
  • Refurbish and rebuild aging hardware to maximize equipment lifespan without compromising security or reliability
  • Negotiate key SaaS software purchase and renewal contracts, reducing costs by 10% annually and limiting yearly contract increases to 6% from usually 10% increase
  • Migrated over 100 trading partners and 300+ EDI documents from an end-of-life on-premises application to the Cleo Cloud EDI platform, without any outages or trading partner fines/claims
  • The migration enhanced document visibility and trackability, reducing fines and significantly shortening the onboarding time for new trading partners
  • Developed multiple custom applications to streamline order processing, ensure timely and accurate item updates
  • Introduced a custom Java-based mass update application for Oracle Fusion Order Management, resulted in order processing time reduction by 30%
  • Added a custom item update application to enable customer service managers to update item fields accurately and quickly, decreased processing time from hours to minutes
  • Implemented SD-WAN to reduce annual circuit costs by 30% while significantly increasing bandwidth across 12 sites
  • SD-WAN solution also enhanced VoIP reliability, resulting in a 20% reduction in annual voice expenses
  • Migrated all sites to a Mitel on-premises IP phone system to deliver reliable and low-cost phone services

Senior Director, Production Engineering

Oracle Corporation
Pleasanton, CA
08.2011 - 07.2019
  • Managed global operation teams, and implemented scalable, high performance cloud websites, and SaaS/PaaS applications
  • Held accountable for strategic integration of enterprise and cloud SaaS services and applications to Akamai platforms to improve performance and security
  • Provided strategic direction on integration and implementation of CDN and cloud security products for Oracle SaaS services; improved performance by 10-20%, minimized security attacks by tuning and eliminating false positives and reducing major attacks
  • Member of Akamai Customer Advisory Board, providing strategic recommendations on next generation support and services available
  • Provided recommendations and feedback to Akamai Management Team to improve product and increase production adaptation by 10-20% annually
  • Negotiated enterprise Akamai contract covering all of Oracle's cloud and enterprise requirements with estimated 3-year savings of 40% ($40M)
  • Created global training programs to improve technical product awareness; reduced support tickets by 10% yearly, and increased product adaption
  • Streamlined application patching lifecycle, increased production change success rate from 80% to 99%, enhanced site stability and availability after major upgrades, and reduced upgrade processing time from a week to one (1) day
  • Created framework and streamlined P1 processes for 24 X 7 to follow 'the-sun support model' leveraged by three regions (Americas, APAC, and EMEA)
  • This framework included regional ownership and accountability of specific technology stacks and sites
  • This process reduced regional overtime and engineer burn out and attrition
  • Mentored engineers by providing concise strategic and tactical tasks, increased overall departmental ranking to above 50% (from below 75%) within Product Development IT Organizations

Director of Information Technology

LeapFrog Enterprises, Inc.
Emeryville, CA
12.1999 - 06.2004
  • Developed and implemented an IT strategy to align with the organization's overall business objectives.
  • Negotiated major global telecommunication contracts with cost savings of up to 20% ($1.5M/2-3-year contracts)
  • Acquired and built out technologies for Data Center/Server Rooms, provided company-wide technology strategy, planning, purchases, and deployments; managed yearly budget and vendor relationships
  • Analyzed financial data, developed budget, and managed expenditures for technology services.
  • Developed project proposals for new initiatives that included cost estimates, timelines, resource requirements.
  • Coordinated cross-functional teams to develop innovative solutions that met customer needs.
  • Created policies and standards/procedures for system access, usage, security, backup and recovery, disaster recovery plans, and other related activities.
  • Analyzed user needs to determine functional specifications for new or modified applications.

Education

Master of Business Administration (Executive) -

Saint Mary's College
Moraga, California

BS - Computer Information Systems

California State University of Hayward
Hayward, California

Skills

  • IT resource allocation
  • IT stakeholder management
  • IT compliance
  • Cybersecurity expertise
  • Digital transformation
  • IT project portfolio management
  • IT problem-solving
  • IT budgeting
  • Enterprise architecture
  • IT operations management
  • Business analysis
  • IT process improvement
  • IT security policies
  • Information security
  • Software development
  • IT policy development
  • Disaster recovery
  • IT asset management
  • IT procurement
  • IT change control
  • IT strategy development
  • IT training and development
  • Network administration
  • IT incident management
  • Data analytics

Timeline

Director of IT

Duraflame, Inc.
07.2019 - Current

Senior Director, Production Engineering

Oracle Corporation
08.2011 - 07.2019

Director of Information Technology

LeapFrog Enterprises, Inc.
12.1999 - 06.2004

Master of Business Administration (Executive) -

Saint Mary's College

BS - Computer Information Systems

California State University of Hayward

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