JOHN IALACCI
Summary
Senior Operations Analyst with proven track record of success providing business solutions through teamwork and relationship building. Results-oriented with strong research and decision-making skills to determine project specifications, develop action plans, and benchmark achievements. Collaborative with excellent interpersonal and communication skills across diverse business groups. Seeking a full-time position that offers professional challenges utilizing interpersonal, time management and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Operations Consultant
KeyBank
10.2020 - 03.2023
- Implemented processes and procedures to improve overall efficiency in operations
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency
- Adapted to changing project priorities and job specifications with analytical thinking and task prioritization skills
- Conducted client meetings to disseminate proper information and encourage participants to share ideas
- Identified and analyzed project risks and developed mitigation strategies
- Performed validation and testing of models to promote adequacy and reformulate models as necessary
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Identified and analyzed project risks and developed mitigation strategies.
Operations Manager
KeyBank
10.2017 - 10.2020
- Enacted business strategies, increasing revenue and effectively targeting new markets
- Reported project progress to leadership with great detail
- Identified and resolved unauthorized, unsafe, or ineffective practices within line of business
- Developed department level systems and procedures to improve operational quality and team efficiency
- Mobilized corporate initiatives to improve work environment, company culture or overall business strategy
- Introduced new methods, practices, and systems to reduce service turnaround time within line of business procedures.
Business Analyst
KeyBank
01.2014 - 01.2017
- Collaborated with stakeholders to define project objectives and criteria
- Interacted with internal customers to understand business needs and translate into requirements and project scope
- Applied honed problem-solving skills to analyze and resolve topics impacting business objectives to achieve goals
- Performed gap analysis to identify areas of improvement
- Executed analysis of risks and identified risk mitigation strategies.
- Implemented business intelligence solutions to increase operational efficiency.
- Provided technical support for troubleshooting analytics and reporting issues.
Project Manager/Business Analyst
KeyBank
01.2012 - 01.2014
- Implemented Corporate wide technology solutions.
- Collaborated with stakeholders to identify business needs and data sources
- Enabled business technology intelligence solutions to increase operational efficiency
- Handled complex, cross Line of Business technology focused enterprises
- Maintained Project Plans for large Corporate Initiatives
- Prepared business case deliverables regarding new programs.
- Created dashboards to monitor and track key performance indicators.
Technology Team Lead
KeyBank
01.2009 - 01.2012
- Managed team of Business Analysts in support of Contact Center and Corporate Initiatives.
- Developed and maintained strong client relationships to deliver customer service and problem resolution
- Participated in verifying compliance with service level agreements by maintaining technical uptime levels
- Fostered strong relationship between technology team and line of business managers to align project efforts
- Managed customer expectations of support and technology functionality to provide positive user experiences.
- Analyzed user requirements and developed technology or process based solutions to meet needs.
- Studied client requirements, developing and implementing software solutions that fit with expectations.
Education
Some College (No Degree) - Business Administration
THE OHIO STATE UNIVERSITY
Columbus, OH01.1994
High School Diploma -
SAINT EDWARD HIGH SCHOOL
Lakewood, OH06.1990
Skills
- Microsoft Office Applications: Excel, Word & PowerPoint
- Written and Verbal Communications
- Complex Problem Resolution
- Operational Improvement and Efficiency
- Contact Center, Web and Mobile Terminology
- Relationship Management
- Systems Administration in Oracle and IBM based products
- Process Management
- Training/Coaching
- Analytical
Timeline
Operations Consultant
KeyBank
10.2020 - 03.2023
Operations Manager
KeyBank
10.2017 - 10.2020
Business Analyst
KeyBank
01.2014 - 01.2017
Project Manager/Business Analyst
KeyBank
01.2012 - 01.2014
Technology Team Lead
KeyBank
01.2009 - 01.2012
Some College (No Degree) - Business Administration
THE OHIO STATE UNIVERSITY
High School Diploma -
SAINT EDWARD HIGH SCHOOL
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