JOHN IGELE
Lanham,MD
Summary
Sales Officer with strong background providing team leadership, creating brand vision and strategizing sales distribution channels. Expert at growing business by attracting new clients, interested investors and strategic partners. Led by example to demonstrate cooperation, dedication and diligence to drive results and achieve sales goals. Fostered long-term relationships and provided post-sales follow ups with clients for maximum satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Officer
Randstad
11.2024 - 08.2025
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Provided exceptional pre-and post-sales support, ensuring client satisfaction at all stages of the process.
- Developed strategic sales plans for achieving revenue growth and exceeding targets.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Enhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-up
Marketing Executive
Grooming Lounge
05.2022 - 09.2024
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Preserved brand integrity by monitoring consistency and quality of marketing content.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Identified value propositions and key messages for company marketing campaigns.
- Planned and executed events and marketing programs to increase qualified leads.
- Spearheaded successful rebranding efforts which resulted in a more cohesive brand identity across all channels.
- Completed and submitted monthly and yearly reports to support executive decision making.
Store Manager
Dollar General
04.2019 - 01.2020
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Retail Sales Associate
Verizon
02.2018 - 04.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
Education
Associate of Science - Business And Managerial Economics
MARKETING COURSE
St. Louis, MO07-2024
BBA - Marketing
Bowie State University
Bowie, MD01-2018
Skills
- Team collaboration
- Sales presentations
- Consultative selling
- Sales training
- Sales reporting
- Effective negotiation
- Relationship building
- Customer relationship management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 15 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved disputes which led to cost savings.
- Achieved a 120% increase in sales for the team within the first nine months on the job
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
Languages
English
Full Professional
Timeline
Sales Officer
Randstad
11.2024 - 08.2025
Marketing Executive
Grooming Lounge
05.2022 - 09.2024
Store Manager
Dollar General
04.2019 - 01.2020
Retail Sales Associate
Verizon
02.2018 - 04.2019
Associate of Science - Business And Managerial Economics
MARKETING COURSE
BBA - Marketing
Bowie State University