John Ignatius
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities, go above and beyond to meet team goals and better myself as well as the experience of the client, staff, and company alike.
Overview
8
8
years of professional experience
Work History
Restaurant Bar Manager
Pies & Pints
03.2021 - Current
- Improved customer satisfaction by implementing efficient bar operations, creating warm atmosphere and enhancing overall service and product quality consistently exceeded expectations resulting in repeat business and more genuine personal experience.
- Ensured compliance with all health, safety, and legal regulations by maintaining clean workspace and enforcing strict standards of procedure.
- Offered interpreting assistance to any Spanish speaking guests and coworkers, ensuring satisfaction regardless of spoken language.
- Developed productive relationships with vendors to secure competitive pricing on, and access to, limited high-quality products .
- Created engaging events such as charity fundraisers, pet adoption days, raffles, or brand specific product releases and featured tastings in order to attract new clientele and foster loyalty.
- Maintained comprehensive knowledge of current industry and seasonal trends to offer exceptional experience for guests.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, mailing financials, and accurate record-keeping practices for financial accountability, and growing revenue by 9%.
- Provided clear and user-friendly Spanish translation of company recipe book to ensure consistency in quality and preparation for current and future Spanish speaking staff.
- Resolved customer complaints professionally and effectively ensuring satisfaction while upholding standards.
Sous Chef
Birdies
06.2020 - 03.2021
- Enhanced overall restaurant efficiency by streamlining kitchen operations and providing training to implement effective time management strategies and proper cleaning procedures for a safe and sanitary kitchen workspace compliant with health department regulations and allergen safety.
- Assisted with menu development and execution, surpassing sales goals.
- Facilitated communication between Spanish speaking and Non-Spanish speaking staff.
Server
The Hop Cat
05.2019 - 03.2020
- Enhanced customer satisfaction by promptly providing personalized service by demonstrating strong multitasking skills without compromising quality.
- Winner of multiple sales contests through increased revenue through upselling techniques and thorough knowledge of menu items, beer styles, and specials.
- Assisted in training new hires, providing guidance on restaurant standards and practices.
Youth Leader
Sos Outreach
09.2016 - 04.2019
- Winner of Mentor of 2017 through enhanced youth engagement by incorporating interactive thought exercises, on mountain games and team-building activities.
- Collaborated with other Youth Leaders to create safe and inclusive environment for all participants regardless of skill level or desire to ride.
- Coordinated, managed and participated in volunteer opportunities for Service Learning Projects for participating youths, fostering sense of community involvement and responsibility as well as personal growth.
- Facilitated open communication among group members, promoting healthy conflict resolution techniques when needed.
- Bilingually maintained relationships, and coordinated with parents as well as provided clarification and assistance to Spanish speaking families to facilitate streamlined communication and planning between program directors and participants when needed.
Education
High School Diploma -
Dakota Ridge Senior High School
Littleton, CO05.2010
Bachelor of Arts - Spanish Language And Literature
Metropolitan State College of Denver
Denver, CO05.2016
Skills
- Bilingual (Eng-Spa)
- Pre-shift product walk-through and general lessons
- Event organization
- Public speaking, leading meetings and discussions
- Ordering products and supplies
- Proficient in Microsoft Excel, Powerpoint and Word
- Proficient typing
- Conflict resolution
- Studying American Sign Language
Timeline
Restaurant Bar Manager
Pies & Pints
03.2021 - Current
Sous Chef
Birdies
06.2020 - 03.2021
Server
The Hop Cat
05.2019 - 03.2020
Youth Leader
Sos Outreach
09.2016 - 04.2019
High School Diploma -
Dakota Ridge Senior High School
Bachelor of Arts - Spanish Language And Literature
Metropolitan State College of Denver
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