John Ijenwa
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
First Oaks Clinic
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Checker
HEB Grocery Store
08.2023 - 01.2024
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Reduced checkout waiting time for customers by maintaining an organized and efficient workspace.
- Ensured pricing accuracy for all items by conducting daily price checks and updating the system accordingly.
- Assisted customers with bagging their purchases, providing swift and attentive service.
Server
Chillis
01.2021 - 02.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Nursing
Chamberlain University
Downers Grove, IL06.2026
Skills
- Departmental Support
- Call Routing
- Clerical Support
- Supply Management
- Vital Signs Monitoring
- Organizational Skills
- Delegation Skills
- ID Verification
- Product Restocking
- Returns Processing
- Product Recommendations
- Customer Assistance
Certification
- first aid cpr aed - 2024
Timeline
Front Desk Receptionist
First Oaks Clinic
08.2023 - Current
Checker
HEB Grocery Store
08.2023 - 01.2024
Server
Chillis
01.2021 - 02.2022
Bachelor of Science - Nursing
Chamberlain University
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