JOHN JACINTO
DALY CITY,California
Summary
Dedicated Grocery Supervisor with proven expertise in inventory management, team supervision, and enhancing customer satisfaction. Committed to driving operational efficiency and fostering strong customer relationships. A seasoned professional with 30 years work experience in the retail industry in the Philippines and Overseas.
Extensive experience in area such as merchandising, sales, inventory management, operations management, customer service and team leadership from small independent stores to large national or international chains. Problem-solver who quickly grasps complex situations and turns them into manageable tasks.
Overview
37
37
years of professional experience
Work History
Grocery Supervisor
Seafood's City
Daly City, California
10.2025 - Current
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Directed and supervised staff performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Monitored inventory levels regularly to identify shortages and initiate timely reorders.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Collaborated with team members to maintain a friendly and efficient shopping environment.
Inventory Coordinator
Dicks Sporting Goods
Daly City, California
09.2025 - 12.2025
- Coordinated inventory management processes to ensure product availability.
- Utilized inventory management software to track incoming and outgoing products.
- Processed incoming shipments, verifying quantities and product conditions.
- Coordinated cycle counts to verify accuracy of inventory records.
- Managed returns from vendors and updated appropriate documents accordingly.
Resident Aid Supervisor
Royal Bellingham Assisted Living
Valley Village, California
11.2021 - 06.2025
- Assisted residents with daily living activities and personal care needs.
- Coordinated recreational activities to enhance resident engagement and social interaction.
- Maintained accurate records of resident health and well-being for staff review.
- Collaborated with healthcare professionals to ensure comprehensive resident care plans.
- Improved patient flow, administrative functions, and teamwork.
Purchasing Manager
Rustans Supermarket
Manila Philippines
01.2020 - 10.2021
- Managed supplier relationships to ensure timely product availability.
- Analyzed inventory levels to optimize stock replenishment processes.
- Trained staff on procurement processes and best practices.
- Implemented inventory management systems for improved tracking efficiency.
- Sourced new vendors for purchasing needs.
- Negotiated contracts with vendors to secure the best possible prices for goods and services.
Operations Manager
Andy's Rent A Car
7 Mile Beach, Cayman Islands
05.2020 - 12.2020
- Managed daily operations to ensure smooth vehicle rental processes.
- Supervised staff training to enhance customer service skills and efficiency.
- Monitored inventory levels to ensure adequate supply of vehicles and accessories.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Senior Manager
Cost U Less Market
George Town, Cayman Islands
03.2018 - 04.2020
- Developed and executed training programs for staff to improve performance and engagement.
- Analyzed market trends to inform decision-making and drive business growth strategies.
- Managed budget planning and resource allocation for multiple projects across the organization.
- Established key performance indicators to monitor progress and guide strategic planning efforts.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Store Manager
Market Place
West End, Cayman Brac
03.2015 - 06.2016
- Supervised daily store operations ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff to enhance performance and service quality.
- Maintained store cleanliness and organization to create a welcoming environment.
- Resolved customer complaints promptly to maintain positive shopping experiences.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Created weekly work schedules for store personnel.
Operations Service Trainer / Front End Manager
GL Food Market
Gros Islet, Saint Lucia
08.2010 - 08.2014
- Conducted training sessions for new staff on customer service protocols.
- Developed training materials to enhance employee understanding of product knowledge.
- Facilitated role-playing exercises to improve employee communication skills.
- Coordinated onboarding processes for new employees joining the service team.
- Collaborated with management to identify training needs across departments.
- Facilitated on-boarding process to coach new employees on company procedures and duties.
Senior Purchasing ( Overseas Department)Manager
Robinsons Corporation
Manila, Philippines
12.2008 - 07.2010
- Implemented inventory management systems to streamline stock control processes.
- Developed schedules to optimize labor resources and meet operational needs.
- Facilitated communication between departments to foster collaboration and support initiatives.
- Evaluated employee performance regularly to provide feedback and identify training needs.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Customer Service ( Leagues Coordinator)
Berks Lanes
Reading, Pennsylvania
05.2008 - 11.2008
- Coordinated daily operations for bowling events and leagues.
- Assisted in training new employees on procedures and safety protocols.
- Handled customer inquiries and resolved issues promptly and effectively.
- Organized promotional events to enhance customer engagement and participation.
Assistant Store Manager
Fosters Food Fair - IGA
7 Mile Beach, Grand Cayman Islands
09.1996 - 12.2007
- Assisted in managing daily store operations and staffing schedules.
- Monitored cash handling procedures to ensure accuracy and compliance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
Business Proprietor
Jacinto Shoe Shop
Marikina, Philippines
03.1989 - 09.1996
- Oversaw financial management, including budgeting and expense tracking.
- Established supplier relationships to ensure product availability and quality.
- Monitored competitor activities in order to gain insights into their operations.
- Executed strategy plans aimed at achieving organizational goals.
- Networked with other businesses within the community.
- Ensured compliance with all applicable laws and regulations related to the business.
- Set pricing structures according to market analytics and emerging trends.
Data Entry Receiving
San Miguel Corporation Head Office
Pasig, Philippines
07.1993 - 05.1996
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
AB Fine Arts -
Adamson University
Manila Philippines03-1993
Skills
- Inventory management
- Team supervision
- Order accuracy
- Merchandising strategies
- Sales promotions
- Customer relationship management
- Effective communication
- Problem solving
- Staff training
- Store operations
- Store maintenance
- Safety monitoring
- Customer service management
- Verbal and written communication
- Inventory merchandising
- Customer service and assistance
- Retail Software
Timeline
Grocery Supervisor
Seafood's City
10.2025 - Current
Inventory Coordinator
Dicks Sporting Goods
09.2025 - 12.2025
Resident Aid Supervisor
Royal Bellingham Assisted Living
11.2021 - 06.2025
Operations Manager
Andy's Rent A Car
05.2020 - 12.2020
Purchasing Manager
Rustans Supermarket
01.2020 - 10.2021
Senior Manager
Cost U Less Market
03.2018 - 04.2020
Store Manager
Market Place
03.2015 - 06.2016
Operations Service Trainer / Front End Manager
GL Food Market
08.2010 - 08.2014
Senior Purchasing ( Overseas Department)Manager
Robinsons Corporation
12.2008 - 07.2010
Customer Service ( Leagues Coordinator)
Berks Lanes
05.2008 - 11.2008
Assistant Store Manager
Fosters Food Fair - IGA
09.1996 - 12.2007
Data Entry Receiving
San Miguel Corporation Head Office
07.1993 - 05.1996
Business Proprietor
Jacinto Shoe Shop
03.1989 - 09.1996
AB Fine Arts -
Adamson University