John Jacobs
Norton
Summary
Highly successful telecommunications expert experienced in multiple critical roles within technology-focused industries and facilities. Leader of telecommunications development, systems development, and process improvement activities. Extensive experience in full project life-cycle and implementations on numerous scales, with proven ability to effectively plan and utilize various software types. Subject-matter expert serving as a welcome addition to any business team, with a demonstrated ability to deliver highly critical projects and data within tight schedules / budgets, willing and able to function in any role necessary to ensure project success. Professionally dedicated individual with desire to develop innovative solutions that influence operational and strategic decisions while exceeding customer needs and expectations. Detailed engineer who streamlines processes, reduces unnecessary expenses, and focuses on profit goals, while investing in people. Fast learner, with extreme attention to detail, being highly proficient in re-engineering both existing and new procedures to enhance performance.
Overview
25
25
years of professional experience
Work History
CMC Engineer II
Unitas Global
11.2021 - Current
- Hardware and software support for the global network team
- Equipment including Ciena 5170 and 8700 Packetwave devices
- Supported a 24x7x365 health monitoring of Linux and Windows environments hosting various based web, network, mobile and telephony platforms using server, network, and application monitoring systems
- Maintained and support all transport systems specifically Ciena 6500, and Cisco 15454
Network Engineer III
Charter Spectrum
10.2022 - 03.2025
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Troubleshot complex multi-vendor network service provider issues.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Managed vendor relationships to negotiate contracts, procure equipment, and receive timely technical support when needed.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
Senior Engineer – Infrastructure Health
CenturyLink
07.2016 - 01.2018
- Perform audits network wide for bandwidth utilization and equipment configurations
- Lead network operation teams in alarm reduction, record retention and cost reduction
- Create UNIX and PERL scripts for network operation teams to assist with network abnormalties
Optical NCC Technician
Zayo
04.2014 - 07.2016
- Assist and support hardware and software from various vendor equipment including Fujitsu, Infinera, Cisco, Ciena, Nortel, Cyan
- Effectively resolve trouble reports from customers, and network alarms from Netcool
- Prepare RFO (Reason for Outage) reports and deliver to customer with specific reasoning of outage event
- Technical knowledge of Synchronous Optical Network (SONET), Dense Wave Division Multiplexing (DWDM), Coarse Wave Division Multiplexing (CWDM), and technical knowledge of optical transport including Optical Transport Network (OTN), OC192, OC48, OC12 and OC3 levels
- Provision and troubleshoot DSO, DS1, DS3 / EC1, and Ethernet circuits
- Assist with field operations for maintenance and outage events
Business Analyst
Ericsson
11.2012 - 04.2013
- Team lead for the Drive Test Team
- Coordinate, and conduct drive tests for Sprint’s NewVision conversion project
- Validates drive test for 911 translations in Samsung switches
- Assists in troubleshooting to complete resolution
- Works closely with Project Manager to ensure smooth transition from testing to live migration and completion of migration to live on air traffic
ATM/Ethernet Consultant
CenturyLink (contract through KForce)
05.2011 - 08.2012
- Team lead for migration of network elements for data services
- Converting ATM systems to Ethernet service
- Vendor equipment includes Adtran, Lucent, Calix and AFC
- Provides database recording and updating of all elements migrated
Customer Service Technician 4
Nokia Siemens Networks
01.2008 - 01.2011
- Assist and support hardware / software from various vendors including Ciena, Nortel, Alcatel-Lucent, Adtran, Telmar, Tellabs, and Nokia Siemens Networks
- Develop working knowledge of Synchronous Optical Network (SONET), Dense Wave Division Multiplexing (DWDM), Coarse Wave Division Multiplexing (CWDM), and technical knowledge of optical transport including Optical Transport Network (OTN), OC192, OC48, OC12 and OC3 levels
- Provision and troubleshoot DSO, DS1, DS3 / EC1, and Ethernet circuits, in addition to SS7 link alarm monitoring
- Develop, lead, and manage personnel for various projects, as well as effectively resolve Transport NMA network outages, tickets, and network reliability reporting
- Prepare reports for analysis of service failure trends and review methods and procedures to roll / cut / upgrade facilities and equipment in the SONET / DWDM network
- Determine the most cost-effective repair / resolution to minimize customer down time, and serve as lead technician for a network-wide system clean-up and audit of all Ciena DWDM products
- Provide training and develop action plans, schedules, deliverables, policies, and procedures that ensure effective methods of operating and maintaining networks
- Maintain the DLR (design layout records) for our Sting Communication customer, building a record keeping system that allows NSN technicians to access all the information needed to resolve the problem
- Build a backup ticket system for when the main ticket system for Sting Communication goes down, NSN can still report the problem to the customer
Technical Support Engineer II
Embarq (became CenturyLink)
01.2006 - 01.2008
- Maintained and provisioned OC192s, OC48s, OC12s, OC3s, DS3 / EC1, DS1 facilities, and Ethernet circuits
- Worked with Engineering and Project Management groups to create method and procedures to launch SONET / DWDM in various network facilities
- Resolved moderate to complex technical problems on Embarq SONET / DWDM network
- Performed reactive and proactive maintenance on the network, investigating and preparing reports for analysis of service failure trends and serviceability issues
- Determined the most cost-effective repair / resolution to minimize customer downtime
Technical Analyst
Sprint (became Embarq)
01.2000 - 01.2006
- Worked on NMA tickets and network outages, performed 911 traces, and provided network reliability reporting
- Analyzed and resolved Transport and Switching network tickets
Education
COMMUNICATIONS TECHNOLOGY DIPLOMA -
Northwest Kansas Technical College
Goodland, KSSkills
- Engineering / Planning Development
- Customer Support
- Vendor Management
- Training and Development
- Expense Reduction
- Information Analysis
- Actionable Reporting
- Program and Project Management
- Installation / Configuration
- Troubleshooting
- Performance Metrics
- On-Time Delivery
- Performance Optimization
- Resource Management
- Testing
- Network Engineering
- Microsoft Office Suite
- Microsoft Visio Professional 2003
- Vendor GUIs / TL1
- Skype
Timeline
Network Engineer III
Charter Spectrum
10.2022 - 03.2025
CMC Engineer II
Unitas Global
11.2021 - Current
Senior Engineer – Infrastructure Health
CenturyLink
07.2016 - 01.2018
Optical NCC Technician
Zayo
04.2014 - 07.2016
Business Analyst
Ericsson
11.2012 - 04.2013
ATM/Ethernet Consultant
CenturyLink (contract through KForce)
05.2011 - 08.2012
Customer Service Technician 4
Nokia Siemens Networks
01.2008 - 01.2011
Technical Support Engineer II
Embarq (became CenturyLink)
01.2006 - 01.2008
Technical Analyst
Sprint (became Embarq)
01.2000 - 01.2006
COMMUNICATIONS TECHNOLOGY DIPLOMA -
Northwest Kansas Technical College
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