JOHN JAMERSON
Van Buren Twp,MICHIGAN
Summary
Talented and impactful individual with a proven history of efficiency and highly effective employee for Comcast. Seeking to leverage these strengths to acquire a position with room for growth & impact.
Overview
19
19
years of professional experience
Work History
Lead Analyst
Comcast
08.2023 - Current
- Conduct in-depth analysis of the CSG Billing system using relevant tools, techniques, and methodologies.
- Create national billing system standards by analyzing complex data sets to outline differences, identify opportunities, and provide recommendations.
- Document standard policies and processes for publication and implementation to guide analyst on troubleshooting.
- Analyzes and revise existing system logic difficulties and documentation, as necessary.
- Identify and assess probable interactions of related computer systems and predicts the impact of a change in the assigned system.
- Lead team and projects while sharing expertise.
- Acted as project manager during discovery phase of Block Billing project, cross collaborating with stakeholders working towards a $150 million annual revenue opportunity for the company.
Engineer III
Comcast
10.2018 - 08.2023
- Responsible for Participating in the review of video failures, as appropriate, and provides feedback to prevent future occurrences within the established post-mortem process.
- Performs routine maintenance tests for designated areas of engineering and ensures all maintenance is properly validated to minimize impact.
- Analyses problems in design, configuration, data flow, and data state within a highly complex multi-product provisioning system.
- Contributes to design considerations for new products or architectural changes to existing products.
- Accountable for video configuration audits and adherence to the golden configuration.
- Leads technical outage conferences and engages appropriate resources to drive issues to closure.
- Lead/Manages projects that contribute to product stability, company profitability, and customer satisfaction.
- Project Manager for training and development.
Engineer II
Comcast
03.2017 - 10.2018
- Responsible for maintenance, auditing of servers, installing servers, and server software.
- Troubleshoot video issues, launching and removing channels, leading multiple projects, and coordinating projects with various groups.
- Coordinate daily tasks and requests given by Management and Internal Customers.
- Solve known and unknown problems related to all aspects of video service.
HFC TECH II
Comcast
07.2015 - 03.2017
- Responsible for monitoring network and creating tickets for the field to evaluate impairments to prevent service outages.
- Maintain punctual communication with Supervisors, Managers, Directors, and Internal Customers through email and conference communications.
- Assist Network Technicians throughout Break/Fix Process to reduce the time-of-service impairment.
- Coordinate daily tasks and requests given by Management and Internal Customers.
- Assist with other special tasks given by HFC Leadership.
ADVANCE TECHNICAL SUPPORT/TES
Comcast
05.2014 - 07.2015
- Preventing pending service calls by contacting customers and troubleshooting them to stabilize company budget.
- Maintain punctual communication with Supervisors, Managers, Vice Presidents, and Directors through email, contact appropriate department for escalations.
- Provide exceptional customer service for all Comcast valued customers.
RESIDENTIAL TECHNICIAN
Comcast
03.2007 - 05.2014
- Perform telephone, internet, and video service installs, disconnects, and modifications while adhering to Comcast safety procedures.
Timeline
Lead Analyst
Comcast
08.2023 - Current
Engineer III
Comcast
10.2018 - 08.2023
Engineer II
Comcast
03.2017 - 10.2018
HFC TECH II
Comcast
07.2015 - 03.2017
ADVANCE TECHNICAL SUPPORT/TES
Comcast
05.2014 - 07.2015
RESIDENTIAL TECHNICIAN
Comcast
03.2007 - 05.2014
Similar Profiles
Howard SotoHoward Soto
Sr. Manager, Field Sales Development – Big South Region at ComcastSr. Manager, Field Sales Development – Big South Region at Comcast
Brittney SmithBrittney Smith
Real Estate Specialist 3 at ComcastReal Estate Specialist 3 at Comcast
Terry FriersonTerry Frierson
Retail Store Manager at ComcastRetail Store Manager at Comcast
Kenneth WurstKenneth Wurst
Level 5 Cable Technician at ComcastLevel 5 Cable Technician at Comcast
DERRICK JOHNSONDERRICK JOHNSON
Retail Technician (Hazardous Waste Removal) at Clean HarborsRetail Technician (Hazardous Waste Removal) at Clean Harbors