John Jenkins
Chandler,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated technology professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Enterprise - Customer Success Manager
Vonage Business
08.2015 - Current
- Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training.
- Met or surpassed renewal rates and upgrade goals.
- Provided business, technical and product knowledge in support of post-sales activities.
- Assisted management with first-level support inquiries.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Created customer support strategies to increase customer retention.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Presidents Club 2017, 2019, 2020
Senior - Account Manager
Airband Communications
01.2011 - 08.2015
- Provided extensive support in sales, technical and business areas to key accounts.
- Worked with customers to develop strategic business and account plans.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Analyzed key competitors to respond to competitive threats.
- Presidents Club 2013
Account Executive
Integra Telecom
05.2007 - 01.2011
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Managed sales cycle to maintain solid customer base.
- Attended networking events to build relationships and identify sales opportunities.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
Education
Business Administration And Management
University of Phoenix
Tempe, AZAssociate of Arts - General Studies
Maricopa Community Colleges - Mesa Community College
Mesa, AZHigh School Diploma -
Desert Vista High School
Phoenix, AZSkills
- Client Service Optimization
- Customer Relations
- Strategic Communication
- Customer Needs Assessment
- Time Management Skills
- Customer Account Review
- Key Account Development
- Account Management
Timeline
Enterprise - Customer Success Manager
Vonage Business
08.2015 - Current
Senior - Account Manager
Airband Communications
01.2011 - 08.2015
Account Executive
Integra Telecom
05.2007 - 01.2011
Business Administration And Management
University of Phoenix
Associate of Arts - General Studies
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Desert Vista High School
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