John Jenkins
Phoenix,AZ
Summary
Driven Enterprise Customer Success Manager with strong background in managing customer relationships and delivering high-quality solutions. Skilled in coordinating cross-functional teams, improving customer satisfaction levels, and driving successful product adoption. Strengths include strategic planning, problem-solving, communication skills, and project management. Previous work has resulted in improved customer retention rates and increased overall business value for client organizations.
Overview
19
19
years of professional experience
Work History
Enterprise - Customer Success Manager
Vonage
Scottsdale, United States
08.2015 - Current
- Manage an Enterprise level book of business with ARR over a million dollars.
- Conduct EBR's/QBR's with clients.
- Develop strong professional relationships within the customers C-Level and tech leadership.
- Proficient with multiple CRM's.
- Average tenure within customer base is 7+ years.
- Cross functional collaboration with: sales, product, support teams, professional services.
- Presidents Club 2017 & 2019
- Consistently in top 5 in CS group for Net Revenue Retention
- Promoted to Enterprise CSM in 2018
Senior Account Executive
Airband Communications
Scottsdale, United States
05.2011 - 08.2015
- DIA, P2P, MPLS, WAN, Hosted VoIP
- Prospect for new logo business.
- Conduct intro, discovery, and closing meetings.
- Managed 5 select customers that I was responsible for Net Revenue Retention.
- Presidents Club 2013
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Collaborated with cross-functional teams to drive successful product launches.
- Tracked sales data in order to identify areas of improvement or success.
Account Executive
Integra Telecom
04.2007 - 04.2011
- Voice, DIA, MPLS, P2P, Broadband
- Prospect for new logo business.
- Conduct intro, discovery, and closing meetings.
- Designated lead on the team and would assist with hiring, and new rep orientation.
- Top rookie in 2007
- Consistently ranked in top 10 reps in the market
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
Education
Business Administration - Management and Operations
University of Phoenix
01.2007
Skills
- Customer advocacy
- Customer retention
- Customer relationship building
- Customer relationship management
- Net revenue retention
- Cross-functional collaboration
- Problem solving
- Upselling and expansion
- Managed Services
Timeline
Enterprise - Customer Success Manager
Vonage
08.2015 - Current
Senior Account Executive
Airband Communications
05.2011 - 08.2015
Account Executive
Integra Telecom
04.2007 - 04.2011
Business Administration - Management and Operations
University of Phoenix