John John

Provide consistent, respectful and professional internal/external customer care. Initialize and maintain an open line of communication to ensure all customers receive the highest level of customer satisfaction possible.

Isolate and correct any applicable inside wiring problems.

Performed programming activities on the hardware and conducts testing with the end-user.

Perform reconnects, requested and non-pay disconnects, and changes of service, while adhering to: company procedures and safe work practices in order to provide (or remove) services.

Routinely perform fiber optic troubleshooting with 1310, 1490 and 1550 nm wavelengths.

Administer router, access point, Bridge and Wi-Fi processes.

Perform troubleshooting and solution methodologies for IP and LAN.

Install all types of CAT5/CAT6 drop wire.

Install connectors on CAT5/CAT6 drop wire.

Troubleshoot IP issues from any telecommunications demarc to customer premise equipment.

Successfully install all ancillary equipment provided to subscribers.

Identify fiber connectors and color code.

Configure customer PCs for successful internet operation.

Test and tone all drop wires from equipment room to end user location.

Work on an on-call schedule rotation.

Trained and mentored new/existing technicians

Provided consistent, respectful and professional internal/external customer care. Initialized and maintained an open line of communication to ensure all customers receive the highest level of customer satisfaction possible

Performed any and all work at the residential or business customer premises up to and including the Serving Terminal (excluding pair change and fiber drop) for IP enabled non-design products and services, regardless of the technology or equipment involved.

Installed and rearranged inside wire and jacks, including but not limited to: COAX, cat3 and cat5.

Installed, repaired, replaced, disconnected, modified, downgrade and upgrade Customer Premises Equipment (CPE) such as set-top boxes, residential and home entertainment gateways, home networking, VoIP, high speed internet/DSL and Wi-Fi equipment, etc., for all services regardless of the technology or equipment involved; and station connection materials.

Isolated and corrected any applicable inside wiring problems.

Performed programming activities on the hardware and conducts testing with the end-user.

Performed necessary cross connection work at the Serving Area Interface (SAI), including the video-ready access device (VRAD), GPON (Fiber) or equivalent, regardless of the technology involved.

Uses test equipment.

Facilities and equipment testing on which trouble has been reported.

Educated customers on the features and functionality of the services.

Made sales recommendations to customers; demonstrated and recommended additional equipment and services.

Performed any other generally related duties and responsibilities as determined by the Company.

Conditioned line with DSL.

Setup DSL equipment for customer.

Configured computer and modem.

Setup username and password.

Repaired telephone lines.

Troubleshoot and repair various problems on telephone line.

Climbed poles to repair aerial damaged cable.

Communicated problem with customer.