Summary
Overview
Work History
Education
Skills
Varsity Basketball Coach
Timeline
Generic

John Johnson

Hartford

Summary

Dynamic operations leader with a proven track record at FedEx, excelling in staff development and performance metrics. Adept at fostering team collaboration and driving efficiency improvements, I successfully revitalized underperforming teams, enhancing productivity and customer satisfaction. My strong leadership and critical thinking skills ensure compliance and operational excellence in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Pickup and Delivery Manager

FedEx
Kalamazoo
05.2022 - Current
  • Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
  • Trained team members on new technologies used during the course of a project.
  • Produced reports summarizing key project data such as cost savings achieved or customer satisfaction ratings.
  • Ensured compliance with all relevant laws and regulations pertaining to software development activities.
  • Conducted regular meetings with clients to discuss project progress, identify potential risks, and address any issues in a timely manner.
  • Established processes for tracking project progress, monitoring performance metrics, and reporting results to senior management.
  • Monitored customer feedback throughout the product lifecycle to ensure satisfaction with delivered products or services.
  • Managed performance issues with delivery team members.
  • Developed team environment to support engagement and high performance.

Sort Manager

FedEx
Kalamazoo
10.2021 - 05.2022
  • Analyzed data to identify areas for improvement in the sorting process.
  • Managed and monitored the daily operations of all sorting activities.
  • Organized regular meetings with supervisors to discuss progress made on individual projects.
  • Coordinated with supervisors to ensure that all shipments were sorted accurately and efficiently.
  • Resolved conflicts between staff members arising from disagreements over work assignments or deadlines.
  • Collaborated with other departments within the organization to ensure seamless coordination across different teams.
  • Communicated clearly and effectively with colleagues to facilitate workflow and troubleshoot issues needed.
  • Communicated effectively with supervisors to report any issues or discrepancies.
  • Collaborated with team members to increase sorting efficiency and accuracy.
  • Managed time effectively to meet or exceed sorting targets and deadlines.
  • Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
  • Handled departmental scheduling to maintain proper staffing for shifts.

Area Manager

FedEx
Kalamazoo
04.2021 - 10.2021
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Monitored and evaluated district performance to ensure goals were met.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Provided guidance on the implementation of new policies and procedures in stores.
  • Oversaw the recruitment process for new staff members including interviewing and training.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Evaluated schedules, orders and forecasts to plan processes and meet timetables.
  • Implemented training initiatives to coach staff on best practices and protocol for enhanced profitability.
  • Supervised employees, ensuring optimal productivity.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Worked with direct reports to develop and implement action plans, improving operating results.

Operations Manager

FedEx
Kalamazoo
09.2019 - 10.2021
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.

Director of Quality

Mann Metal Finishing
Hartford
08.2015 - 10.2019
  • Investigated customer inquiries concerning product defects or malfunctions, determining appropriate corrective actions.
  • Analyzed data from customer feedback surveys to identify trends in customer satisfaction levels.
  • Provided guidance to team members on how to implement changes in accordance with company policies and procedures.
  • Facilitated training sessions for staff members on proper techniques for maintaining high-quality products and services.
  • Audited supplier performance against predetermined criteria for quality control purposes.
  • Communicated regularly with customers regarding updates on progress made towards resolving any outstanding issues they may have experienced.
  • Conducted internal audits to identify areas for improvement in operations and customer service.
  • Coordinated with various departments to ensure compliance with regulatory requirements related to quality control.
  • Participated in cross-functional meetings involving all departments involved in the production process.

Production Manager

Mann Metal Finishing
Hartford
08.2009 - 08.2015
  • Ensured that all safety policies and regulations were followed in accordance with company standards.
  • Resolved conflicts among personnel within the department when necessary.
  • Developed performance metrics to track progress against established goals.
  • Maintained accurate records of production data such as labor costs, output, and quality control results.
  • Trained new employees on proper use of equipment, safety procedures, and job functions.

Education

General Studies

Olivet College
Olivet, MI

Skills

  • Staff development and training
  • Effective communication
  • Team collaboration
  • Strong leadership
  • Critical thinking
  • Performance metrics
  • Metric tracking
  • Self motivation

Varsity Basketball Coach

  • Varsity Basketball Coach at Hartford Highschool for 25 years.

Timeline

Pickup and Delivery Manager

FedEx
05.2022 - Current

Sort Manager

FedEx
10.2021 - 05.2022

Area Manager

FedEx
04.2021 - 10.2021

Operations Manager

FedEx
09.2019 - 10.2021

Director of Quality

Mann Metal Finishing
08.2015 - 10.2019

Production Manager

Mann Metal Finishing
08.2009 - 08.2015

General Studies

Olivet College

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