John Johnston
Newalla,Oklahoma
Summary
Dynamic Senior Storage Engineer, experienced in proactive storage management and cross-team collaboration. Successfully managed storage solutions that improved reliability and minimized downtime, ensuring seamless IT operations and customer satisfaction.
Adaptive technology specialist with over twenty years of progressive experience in a dynamic IT landscape.
Overview
19
19
years of professional experience
Work History
Senior Storage Engineer
Dell EMC
Oklahoma City, Oklahoma
2016.09 - 2025.08
- Configured and managed storage systems to enhance performance and reliability.
- Implemented data backup solutions utilizing Dell EMC technologies.
- Monitored storage capacity and performance metrics for proactive management.
- Assisted in troubleshooting storage-related issues, minimizing downtime effectively.
- Created detailed technical documentation for storage solutions and procedures.
- Provided Tier 3 support for escalated incidents related to storage systems.
- Collaborated with Networking, Server, and Database teams to ensure smooth IT operations.
- Integrated existing SANs with new server platforms across various operating systems.
- Strong functional knowledge of core networking concepts, including TCP/IP, DHCP, DNS, routers, switches, firewalls, load balancing, VLAN segmentation, etc.
- Support of multiple NAS solutions, interfacing with multiple backup systems, such as Backup Exec, Veeam, NetBackup, Comvault, etc.
- Support enterprise customer storage escalations end-to-end directly via telephone, email, chat, or Zoom.
- Supported Server Infrastructure, Virtual Desktop Infrastructure (VDI), storage, and performance analysis.
- Identification and implementation of training and mentoring opportunities for front-line and back-line peers for products assigned.
- Advanced log review from multiple storage and OS products.
- Experience with website development, technical reference documents, and troubleshooting knowledge articles.
Senior Technical Support Engineer
Dell EMC
Oklahoma City, Oklahoma
2009.01 - 2016.08
- Executed advanced troubleshooting for complex software application issues.
- Collaborated with development teams to resolve client-reported bugs and system errors.
- Analyzed user feedback to identify trends and enhance support quality.
- Communicated with clients to clarify technical needs and challenges.
- Cultivated customer relationships through superior service delivery.
- Engaged with vendors on product selection based on cost-benefit analysis and system compatibility.
- Participated in training sessions to remain updated on new organizational technologies.
- Managed ticketing system to track, prioritize, and resolve customer support requests.
IT Senior Analyst Helpdesk Level 1
Farmers Insurance
Oklahoma City, Oklahoma
2006.08 - 2008.12
- Collaborated with cross-functional teams to implement software solutions and enhancements.
- Developed and maintained documentation for IT processes and system configurations.
- Provided technical support and troubleshooting for internal staff and external clients.
- Managed installation and configuration of new computer systems in network environment.
- Diagnosed complex system problems, delivering rapid resolutions.
- Maintained inventory of hardware, software, licenses, and patches.
- Resolved escalated customer service requests related to IT operations.
- Tested, maintained, and monitored computer programs and systems.
Education
Bachelor of Science - Computer Engineering Technology
University of Southern Mississippi
Hattiesburg, MS2005-12
Skills
- Storage management
- Data backup solutions
- Performance monitoring
- Troubleshooting storage issues
- Technical documentation
- Cross-team collaboration
- Customer relationship management
- Incident escalation support
- Effective communication
- Mentoring opportunities
- Problem solving
- Advanced troubleshooting
- Log review analysis
- Technical training delivery
- Unified storage architecture
- Network attached storage
- Storage best practices
- Storage migration
- Storage hardware configuration
- Storage compliance
- iSCSI protocol
- Enterprise storage systems
- Storage tiering
- Storage networking protocols
- Storage automation
- Storage troubleshooting
- Storage infrastructure auditing
- Storage training
- Storage management tools
- Fibre channel technology
- Advanced analytics
- Data quality assurance
- SQL and databases
- Data modeling
- Technology leadership work streams
- Systems integration
- Storage system design
- Storage monitoring
- Backup and recovery
- Software-defined storage
- Storage system documentation
- Storage area network
- Flash storage technologies
- Storage virtualization
- Storage system upgrades
- Storage performance tuning
- Disaster recovery
- Storage provisioning
- Storage system maintenance
- Storage system testing
- Data replication
- Data migration
- Big data technologies
Affiliations
- Carpentry
- Vintage Electronic and tool restoration
- Automotive repair
Accomplishments
- Top Performance Awards achieved in Multiple Fiscal Quarters at Dell EMC
References
References available upon request.
Timeline
Senior Storage Engineer
Dell EMC
2016.09 - 2025.08
Senior Technical Support Engineer
Dell EMC
2009.01 - 2016.08
IT Senior Analyst Helpdesk Level 1
Farmers Insurance
2006.08 - 2008.12
Bachelor of Science - Computer Engineering Technology
University of Southern Mississippi