John Jones
Morningside,Maryland
Summary
Driven by a results-focused approach, I leveraged my technical troubleshooting and problem-solving skills at Cox Communications to enhance equipment functionality and customer satisfaction. My proactive identification of issues and dedication to quality assurance significantly reduced customer complaints, demonstrating my ability to meet employer-desired outcomes effectively.
Overview
25
25
years of professional experience
Work History
Core Technician 3
Cox Communications
10.1999 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Quality Assurance Technician
Cox Communications
06.2008 - Current
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
- Maintained accurate documentation of all quality-related activities, facilitating easy access to records when needed.
Bench Technician
Cox Communications
10.1999 - Current
- Enhanced equipment functionality by troubleshooting and repairing various electronic devices.
- Stayed current on industry trends and technological advancements by attending workshops and conferences regularly, bringing valuable insights back to the team.
- Improved customer satisfaction with timely repairs, ensuring minimal downtime for essential equipment.
- Maintained detailed documentation for all repair jobs, contributing to a comprehensive database of technical knowledge.
- Prevented equipment failures through proactive identification of potential issues and implementation of preventive measures.
- Ensured adherence to safety protocols when working with hazardous materials or high-voltage equipment during repair processes, minimizing risk of accidents or injuries at the workplace.
- Operated tools, equipment, and machinery according to safety standards.
Education
Certificate - Electronic Technology
US Army
Fort Knox, KY 12.1983 - 05.1984
Certificate - Communication Technician
US. Army
Fort Gordan GA05.1991
Certificate - Computer Repair
National Education Center
Baltimore, MD06.1988
High School Diploma -
Dundalk High School
Dundalk, MD06.1983
Skills
- Testing Procedures
- Auditing
- Equipment maintenance
- Technical Troubleshooting
- Calibration
- Customer Focus
- Quality Assurance Requirements
- Problem-solving skills
- Sound decision-making abilities
- Equipment Inspection
Timeline
Quality Assurance Technician
Cox Communications
06.2008 - Current
Core Technician 3
Cox Communications
10.1999 - Current
Bench Technician
Cox Communications
10.1999 - Current
Certificate - Electronic Technology
US Army
12.1983 - 05.1984
Certificate - Communication Technician
US. Army
Certificate - Computer Repair
National Education Center
High School Diploma -
Dundalk High School
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